Director of Lantern House (Clubhouse)

Goodwill NYNJ•The Bronx, NY

3d•Onsite

About The Position

The Clubhouse Director is a hands-on, collaborative leader who creates a welcoming, recovery-focused Clubhouse community where members and staff work side by side. Grounded in the Clubhouse International Model, the Director champions member choice, meaningful participation, shared responsibility, and members’ opportunities to pursue employment, education, wellness, housing, and social goals. The Director leads Clubhouse operations, staff development, membership growth and engagement, community partnerships, fiscal stewardship, program performance, quality improvement, and compliance. This visible and approachable leader builds partnerships with members and staff, develops community and employer relationships, uses data to strengthen performance, and fosters accountability, inclusion, and continuous improvement. The Director represents the Clubhouse within Goodwill and the broader community while keeping members at the center of the Clubhouse experience. The role is based at an assigned Clubhouse in New York City and reports to the Senior Vice President of Behavioral Health Services. It is a full-time, benefitted, FLSA-exempt position with a stated salary range of $85,000–$90,000. Flexibility is required for Saturday, holiday, social activity, and special event coverage. The Clubhouse operates on holidays and two weekends per month. The Director must be available to complete two weeks of Clubhouse training outside New York City or New York State, as assigned. The employee must be able to perform the essential duties with or without reasonable accommodation.

Requirements

A master’s degree in social work, mental health counseling, rehabilitation counseling, nonprofit management, or a related field is preferred; a bachelor’s degree with substantial relevant program leadership experience may be considered.
Direct Clubhouse experience is strongly preferred. Candidates with leadership experience in psychiatric rehabilitation, community-based behavioral health, supported employment, or other recovery-oriented programs will also be considered.
Ability to understand and fully embrace the Clubhouse International Model.
Demonstrated commitment to member-led, strengths-based, recovery-oriented practice.
Experience leading a community-based behavioral health, psychiatric rehabilitation, Clubhouse, employment, or psychosocial support program.
Ability to work as a visible, hands-on leader alongside members and staff.
Experience developing employer, referral, funder, and community partnerships.
Ability to interpret program data and turn findings into practical improvement plans.
Experience preparing for audits, accreditation reviews, monitoring visits, or contract reviews.
Demonstrated ability to lead through change while preserving program culture.
Strong communication, organization, problem-solving, and follow-through skills; ability to manage competing priorities and work independently and collaboratively.
Ability to build effective relationships with members, families and chosen supports, staff, peers, funders, employers, and community partners.
Proficiency in Microsoft Word, Excel, Outlook, Teams, Zoom, and electronic documentation systems.
Flexibility for Saturday, holiday, social activity, and special event coverage; the Clubhouse operates on holidays and two weekends per month.
Availability to complete two weeks of Clubhouse training outside New York City or New York State, as assigned.
Ability to perform the essential duties of the position with or without reasonable accommodation.

Nice To Haves

Master’s degree in social work, mental health counseling, rehabilitation counseling, nonprofit management, or a related field.
Direct Clubhouse experience.

Responsibilities

Plan, coordinate, and monitor daily operations in accordance with Clubhouse philosophy and the International Standards for Clubhouse Programs.
Ensure members and staff work alongside one another during the work-ordered day and that members have meaningful opportunities to contribute to Clubhouse decisions and activities.
Work directly alongside members and staff to support members in pursuing employment, education, housing, wellness, and social goals.
Promote member autonomy, dignity, choice, and access to community resources and opportunities.
Recruit, onboard, supervise, coach, and develop staff; establish clear expectations, support staff growth, and maintain effective schedules and coverage.
Partner with People & Culture and the SVP to address staffing and performance needs; lead program meetings and ensure follow-through on decisions and assignments.
Respond flexibly and with sound judgment to changing needs, provide operational coverage as needed, and perform other related duties assigned.
Grow and sustain Clubhouse membership and participation through referral partnerships, responsive intake and orientation, member outreach, and use of member feedback to identify and address engagement barriers.
Cultivate relationships with Goodwill leadership, funders, monitoring agencies, referral partners, employers, and community organizations to strengthen referral pathways, visibility, and opportunities for members.
Keep the SVP informed of progress, emerging needs, opportunities, and significant concerns.
Build and sustain an engaged Clubhouse Advisory Board of members and community partners that advances the mission, strengthens connections, increases visibility, and helps identify resources and opportunities.
Participate in annual budget development; monitor expenditures and staffing costs, review financial performance, and address budget variances.
Maintain fiscal documentation, provide financial updates to members and the Advisory Board, and ensure meal program claims and supporting records are accurate and submitted on time.
Monitor enrollment, attendance, average daily participation, member engagement, budget performance, and other required outcomes against approved targets.
Review dashboards and reports with staff, identify trends and barriers, and implement improvement plans with clear responsibilities, timelines, and follow-through.
Ensure accurate and timely entry of attendance, services, member records, and other required information in the electronic health record and designated systems.
Verify data quality and submit monthly statistics, program reviews, and other required reports by established deadlines.
Ensure compliance with Goodwill policies, applicable funding requirements, and the Department of Health and Mental Hygiene scope of services.
Conduct routine record and process reviews, prepare for monitoring visits, and complete corrective actions with documented evidence and ongoing monitoring.
Maintain a safe, respectful environment and ensure staff follow procedures for emergencies, incident reporting, confidentiality, and member rights.
Promptly notify designated leadership, document required follow-up, and address recurring risks within the Director’s role.
Participate in specialized Clubhouse training focused on strengthening knowledge and application of the Clubhouse Model.