Club Supervisor | Part-Time | Benchmark International Arena

Oak View Group•Tampa, FL

6d•Onsite

About The Position

The Club Supervisor is a high-energy, guest-facing position responsible for supervising day-of-event operations within assigned Club areas at Benchmark International Arena. The role supports the Club Management team by assigning positions, guiding staff performance, monitoring food and beverage quality, maintaining inventory levels, preparing service areas for events, and addressing guest needs. The Supervisor helps maintain OVG standards while creating a welcoming, professional, and positive environment for guests and team members. Excellent attendance and availability to work scheduled events based on business needs are required. The position pays $23.00–$25.00 per hour.

Requirements

Ability to work effectively in a team-oriented, fast-paced, event-driven environment.
Valid alcohol and food service permit if required by applicable state and federal regulations.
Ability to perform basic mathematical calculations related to POS transactions, cash handling, and product inventory.
Ability to operate a POS system and learn venue-specific POS procedures.
Excellent interpersonal and communication skills, with a friendly and positive attitude toward coworkers, managers, volunteers, and guests.
Excellent attendance and availability to work scheduled events based on business needs.

Nice To Haves

2–3 years of experience in food service, hospitality, concessions, or a related industry is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Assign positions, supervise Club staff, and guide employee performance throughout events.
Ensure assigned Club areas, food stations, and service areas are stocked, clean, organized, and event-ready.
Monitor food and beverage quality, temperature, freshness, and presentation.
Ensure food and beverage service is efficient, accurate, and consistent with OVG standards.
Monitor inventory and product levels and communicate restocking needs to management.
Supervise opening and closing procedures for assigned Club areas.
Address guest questions and concerns professionally and courteously, escalating issues when appropriate.
Monitor staff compliance with food safety, sanitation, and responsible alcohol service requirements.
Ensure employees follow proper food handling, sanitation, and service procedures.
Report equipment, facility, or maintenance issues to management and help ensure equipment functions properly.
Monitor cleanliness and appearance of assigned Club areas throughout each event.
Train and coach Club staff on service standards, food safety, POS procedures, and guest service expectations.
Communicate clearly, professionally, and respectfully with employees, coworkers, volunteers, management, and guests.
Work with Club Managers and other Supervisors to support smooth event operations and consistent service.
Help resolve operational issues and make decisions within established guidelines.
Perform other duties as assigned by management.