Club Red Lead Ambassador

Nisqually Red Wind Casino • Olympia, WA

2d

About The Position

The Club Red Lead Ambassador provides leadership and exceptional communication to Club Red Ambassadors to support excellent guest service, accurate transactions, and the promotion of Club Red membership benefits. The role trains and onboards Ambassadors, monitors their performance, provides corrective guidance and in-service training, and reports performance to the supervisor. The Lead Ambassador also handles escalated player issues involving program benefits and promotions, uses the player tracking system for reporting, and ensures promotional drawings and related transactions are completed properly. The position performs Ambassador duties as needed, supports other marketing tasks as assigned, and follows casino policies, internal controls, and Tribal Gaming regulations for Club operations. The work takes place in a busy, fast-paced casino environment that may be smoke-filled.

The role requires a high school diploma or GED, at least one year as an Ambassador or equivalent training and related gaming experience that includes at least six months as an Ambassador, and the ability to obtain a Class III Gaming License. Candidates must pass NRWC pre-employment testing and be able to work all shifts, including weekends and holidays.

Requirements

• High school diploma or GED.
• One year as an Ambassador, or a combination of training and related gaming experience with a minimum of six months as an Ambassador.
• Excellent verbal and written communication skills.
• Strong administrative skills.
• Leadership skills and the ability to manage people.
• Intermediate computer skills.
• Excellent guest service skills.
• Ability to multitask.
• Excellent interpersonal skills.
• Positive attitude.
• Ability to work without direct supervision and work well with others.
• Pass NRWC pre-employment testing.
• Ability to work all shifts, including weekends and holidays.
• Ability to obtain a Class III Gaming License.
• Ability to sit, stand, and/or walk for extended periods.
• Manual and finger dexterity to operate a personal computer and complete routine paperwork.
• Ability to stoop, reach, squat, push, pull, and lift at least 50 pounds.
• Ability to tolerate a smoke-filled environment.

Nice To Haves

• One year of related experience in a front-line customer contact position.
• Experience in marketing, promotions, casino events, or similar positions.
• Previous sales experience.

Responsibilities

• Review and maintain expert knowledge of monthly promotions, players club benefits, and Red Wind Casino offerings.
• Ensure accurate completion of promotional drawings and activities, including processes, execution, reporting, paperwork, and regulatory requirements.
• Ensure compliance with Players Club policies, procedures, and controls.
• Assist the Club Red Supervisor with daily operations and tasks.
• Assist with marketing administrative duties and reporting as assigned.
• Train and onboard new Club Red personnel.
• Provide in-service training and retraining for Ambassadors with deficient performance.
• Monitor Ambassador performance and report back to the supervisor.
• Assist guests with service issues and direct them to appropriate resources.
• Assist in obtaining guest jackpot photos for advertising purposes.
• Increase carded play by identifying opportunities to sell or upsell Club Red benefits and educating guests about carded play.
• Provide excellent customer service in a busy, fast-paced casino environment.
• Perform all Ambassador duties as needed.
• Perform other duties as assigned.

Benefits

• Free medical, dental, and vision coverage; spouse and dependent coverage is available at low rates with reasonable deductibles.
• Free short-term disability, life, and accident insurance.
• Free meal during shift.
• Free gaming license renewals.
• Paid time off.
• Floating holidays.
• 401(k) retirement program with matching up to 4%.
• Tuition reimbursement.
• Health and wellbeing reimbursements.
• Team Member Assistance Program providing eligible team members and dependents confidential access to short-term professional counseling and legal services at no additional cost.
• Team Member awards and incentives, including perfect attendance awards and yearly service awards.
• Flexible spending and dependent care spending accounts.
• Career advancement opportunities.
• Periodic team member contests and giveaways.
• Team member dining and gift shop discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED