Red Classic- Lead Dispatcher

CONA Services•Charlotte, NC

9d•Onsite

About The Position

The Lead Dispatcher executes plans, routes, and schedules for an assigned fleet of trucks, trailers, and drivers to support productivity, service levels, and revenue while meeting customer and driver needs. This position leads and assists dispatchers during the assigned shift and takes the lead on service issues, including driver accidents, call-outs, and coverage of open routes. The role works with customer service and operations personnel to resolve issues, promote on-time service, and eliminate empty miles. The Lead Dispatcher monitors active drivers and equipment through Samsara and adjusts loads to support effective driver and unit utilization. The position ensures drivers are contacted, report to work promptly, and have accurate information for their workday. It also ensures loads are closed out in TMW and that drivers understand and use Samsara. The role assists drivers with operational and personal challenges and supports the Area Manager and CCC teammates in completing planned routes and handling shift issues. The position notifies planners and customer service when loads return to available status, answers phones, and communicates professionally by email. The work is onsite in an office environment in Charlotte, North Carolina. The scheduled shift is Wednesday, Thursday, and Friday, plus every other Saturday, from 4:00 a.m. to 4:00 p.m.

Requirements

High school diploma or GED.
Knowledge acquired through up to 12 months of work experience.
Ability to work under stress while remaining professional.
Ability to listen to and understand information presented verbally or in writing.
Ability to recognize, evaluate, and resolve problems.
Ability to communicate well with others.
Above-average writing and organizational skills.
Ability to take directions and follow through on the map.
Google reading skills.
Attention to detail.
Proactive approach.
Ability to work independently without constant supervision.
Ability to collaborate across teams.
Excel experience and knowledge of transportation management systems.

Nice To Haves

TMW experience is preferred.

Responsibilities

Execute plans, routes, and schedules for an assigned fleet of trucks, trailers, and drivers.
Provide a high level of customer service to the CCC and establish working relationships with regional general managers, facility managers, planners, driver managers, and drivers.
Lead and assist dispatchers on the assigned shift, taking the lead on service issues such as driver accidents, call-outs, and open-route coverage.
Coordinate with customer service and operations personnel to resolve service issues, promote on-time service, and eliminate empty miles.
Monitor active drivers and equipment through Samsara and adjust loads to support optimal driver and unit utilization and performance.
Ensure drivers are contacted, report to work promptly, and receive accurate information for their workday.
Ensure loads are closed out in TMW, whether completed through auto-dispatch or manual processes, and ensure drivers understand and use Samsara.
Assist drivers with day-to-day operational and personal challenges involving systems, customers, equipment, or the work environment.
Assist the Area Manager in completing planned routes provided by the planning team and support CCC teammates with issues arising during the shift.
Notify planners and customer service when loads are moved back to available status.
Answer phones and communicate professionally by email.
Perform other duties as assigned.