Red Classic- Lead Dispatcher

CONA Services•Charlotte, NC

9d•Onsite

About The Position

The Lead Dispatcher executes plans, routes, and schedules for an assigned fleet of trucks, trailers, and drivers to support productivity, service levels, and revenue while meeting customer and driver needs. This position leads and assists dispatchers on the assigned shift and takes the lead on service issues, including driver accidents, call-outs, and coverage of open routes. The role works with customer service, operations personnel, managers, planners, drivers, and other CCC teammates to support on-time service and efficient operations. The position is onsite in an office environment in Charlotte, North Carolina. The schedule is Sunday, Monday, Tuesday, and every other Saturday from 4:00 AM to 4:00 PM.

Requirements

High school diploma or GED.
Knowledge acquired through up to 12 months of work experience.
Ability to work under stress while remaining professional.
Ability to listen to and understand information and ideas presented verbally or in writing.
Ability to recognize, evaluate, and resolve problems.
Ability to communicate well with others.
Above-average writing and organizational skills.
Ability to take directions and follow through the map.
Google reading skills.
Attention to detail.
Proactive approach.
Ability to work independently without constant supervision.
Ability to collaborate across teams.
Excel knowledge and knowledge of transportation management systems.

Nice To Haves

Experience with TMW transportation management systems is preferred.

Responsibilities

Provide a high level of customer service to the CCC and establish good working relationships with regional general managers, facility managers, planners, driver managers, and drivers.
Lead and assist dispatchers on the assigned dispatch shift, taking the lead on service issues such as driver accidents, call-outs, and coverage of open routes.
Communicate with customer service and operations personnel to address service issues, promote on-time service, and eliminate empty miles.
Monitor active drivers and equipment through Samsara and adjust loads to support optimal driver and unit utilization and performance.
Ensure drivers are contacted, report to work promptly, and have accurate information to start and complete their day.
Ensure all loads are closed out in TMW, whether completed through auto-dispatch or manually, and ensure drivers understand and use Samsara.
Assist drivers with day-to-day operational and personal challenges involving systems, customers, equipment, and the work environment.
Assist the Area Manager in completing planned routes provided by the planning team.
Support CCC teammates with issues that arise during their assigned shift.
Notify the planner and customer service when loads are moved back to available status.
Answer phones and communicate professionally by email.
Perform other duties as assigned.