Club Lounge Supervisor ("Supervisor/a de la Sala Club")

Sheraton Redding at the Sundial Bridge•Redding, CA

3d•$18 - $20•Onsite

About The Position

Serve and maintain food and beverage items for guests in a friendly, enthusiastic, professional, and timely manner while creating a safe and clean environment. The position sets up and maintains the Club Lounge, welcomes guests and ensures access, helps guests understand the stations, and keeps food, service ware, and the lounge clean and ready for the next shift. Work schedules may vary according to hotel business needs, and attendance at scheduled training sessions and meetings is required.

Requirements

High school diploma or equivalent education.
Customer service experience.
Ability to speak, read, write, and understand the primary language or languages used in the workplace.
Ability to read and write to facilitate communication.
Good verbal and written communication skills.
Basic computational ability and basic computer skills.
Knowledge of appropriate table settings and service ware.
Ability to describe menu items and methods of preparation.
Must meet the minimum age to serve alcohol when working PM shifts.
Ability to perform essential functions with or without reasonable accommodation.
Regular attendance; staff with irregular attendance or tardiness may face disciplinary action.
Ability to work varying schedules according to hotel business needs and attend scheduled training sessions and meetings.
Ability to work in temperatures ranging from freezers at -10°F to kitchens at +110°F, potentially for an hour or more.
Ability to stand and maintain mobility for up to four hours at a time, maneuver between simultaneous functions, and reach other hotel departments promptly.
Ability to regularly lift food trays or items weighing up to 30 pounds and frequently push or pull carts and equipment weighing up to 250 pounds.
Ability to work in limited spaces and bend, stoop, squat, stretch, climb, and perform repetitive motions.
Ability to grasp, write, sit, stand, walk, listen, hear, and maintain visual acuity and manual dexterity to operate necessary equipment.

Nice To Haves

Two years of experience as a food server in a full-service restaurant.

Responsibilities

Set up the Club Lounge for the scheduled AM or PM shift.
Pull necessary stock, record it on pull sheets, and deliver the sheets to stewards for inventory processing and required dishes and utensils.
Polish glassware, plates, and stemware, and arrange food attractively.
Greet arriving guests, ensure guests are authorized to enter, familiarize new guests with the stations, and offer assistance.
Clear after guests and prepare the lounge for arriving guests.
Clean and maintain countertops, chafing dishes, cabinets, pantries, chairs, tables, mirrors, artwork, computer, desk, fax machine, display tables, windows, walls, entry doors, high chairs, and patio areas.
Break down stations and return dirty dishes to the stewarding department.
Restock salt and pepper dispensers, napkins, and condiments, leaving the lounge clean and stocked for the next shift.
Clean the refrigerator and kitchen floors, start the dishwasher, clean the cart, and place clean bus tubs.
Assist with guest inquiries; welcome and acknowledge guests, anticipate their service needs, and address those needs.
Communicate clearly and professionally with others.
Follow company and safety and security policies; report maintenance problems, hazards, accidents, or injuries; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect confidential information and company assets, and maintain positive working relationships with colleagues.
Adhere to quality standards and identify, recommend, develop, or implement ways to improve efficiency, productivity, quality, safety, or cost savings.
Perform other reasonable duties as requested by direct or indirect supervisors.