Club Lounge Attendant - Loews Hotels Universal Orlando

Loews Hotels•Orlando, FL

12d

About The Position

The Club Lounge Attendant serves continental breakfast and complimentary appetizers and beverages while providing guests with informed, attentive service. The role requires knowledge of the local area and hotel facilities, the ability to answer guest questions and arrange dining, theater, tours, travel, and other activities, and professional follow-up when researching information. The position involves prolonged standing and walking, as well as repeatedly lifting, pushing, and pulling more than 35 pounds. Team members must be flexible to work a varied schedule that may include days, nights, weekends, and holidays.

Requirements

Must be able to obtain a Food Handler's Card.
Must be able to obtain TIPS certification.
Ability to communicate effectively in English, verbally and in writing, with team members, leaders, and guests.
Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.
Ability to stand and walk for prolonged periods and repeatedly lift, push, and pull more than 35 pounds throughout the shift.

Nice To Haves

Previous experience in hospitality or a relevant industry.
Familiarity with Opera, HOTSOS, Alliant, Sertifi, Resy, and Zomato.

Responsibilities

Serve continental breakfast and provide complimentary appetizers and beverages.
Maintain thorough knowledge of the local area, including restaurants, attractions, and shops.
Be familiar with hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures.
Make dining, theater, tour, travel, and other arrangements.
Answer guest questions about the hotel and local area, researching information and providing prompt, professional follow-up.
Perform other duties as assigned.