CLUB Customer Service - Part-Time

Bass Pro Shops • League City, TX

3d

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and introduces customers to the benefits of becoming a CLUB Member. The role serves as a product expert and performs account servicing and other CLUB processes, including acquiring and activating members, CLUB sales, supporting the customer experience, peer coaching, and regulatory compliance. The position also provides service in other store areas based on business needs.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience.
• Greet customers proactively and offer the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
• Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers.
• Stay knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service to all areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• Other benefits

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED