CLUB Customer Service- Part Time

Bass Pro Shops • Portage, IN

2d • Onsite

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and a pleasant, productive shopping experience while presenting customers with the benefits of becoming a Bass Pro Shops & Cabela’s CLUB Member. The role serves as a product expert and handles account servicing and other CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance. The position is part time and may provide service to other store areas based on business needs.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.
• Ability to perform tasks under general supervision using established procedures and innovation, choose from limited alternatives to resolve problems, and occasionally exercise independent judgment.
• Ability to stand and/or walk during a shift to assist customers on the sales floor.
• Ability to hear well enough to constantly communicate and exchange information.
• Ability to constantly repeat motions that may involve the wrists, hands, and/or fingers.
• Ability to constantly assess the accuracy, neatness, and thoroughness of assigned work.
• Ability to perform light work that includes constantly lifting and moving objects up to 20 pounds.
• Ability to occasionally ascend or descend ladders, stairs, or step stools.
• Ability to occasionally work in noisy environments.

Responsibilities

• Support a commitment to world-class customer service and ensure a pleasant and productive shopping experience for all customers.
• Proactively greet customers and offer the opportunity to become a CLUB Member, or provide current members with a unique and exclusive experience.
• Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers and remain knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Serve other areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED