CLUB Customer Service Outfitter - Full Time

Bass Pro Shops • Prairie Du Chien, WI

5d

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and a productive shopping experience while introducing customers to the benefits of becoming a Bass Pro Shops & Cabela’s CLUB Member. The role serves as a product expert and carries out account servicing and CLUB processes, including acquiring and activating members, CLUB sales, customer experience, peer coaching, and regulatory compliance.

The Outfitter assists members with payments, account questions, and applications; demonstrates products; stays informed about advertised sales; and helps achieve individual and store goals. The position also maintains accurate CLUB inventory and an organized CLUB Booth, submits timely and accurate feedback and reports, and provides service throughout the store as business needs require. Work is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and recommend improvements.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while working unsupervised.

Responsibilities

• Support a commitment to world-class customer service and provide customers with a pleasant, productive shopping experience.
• Greet customers and offer the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products to customers and remain knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide CLUB Member service, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and submit reports accurately and on time.
• Offer peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service in all areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED