Seasonal CLUB Customer Service Associate

Bass Pro Shops • Kansas City, KS

1d

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and helps customers understand the benefits of becoming a CLUB Member. The role serves as a product expert while carrying out account servicing and CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching, and regulatory compliance.

The associate supports a pleasant and productive shopping experience, proactively engages customers, demonstrates products, and provides current members with a distinctive experience. Duties also include account servicing, maintaining CLUB inventory and the CLUB Booth, meeting individual and store goals, and providing service throughout the store as business needs require. This is a seasonal position; the posting also describes benefits for part-time employees.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Self-motivation and initiative while working unsupervised.

Responsibilities

• Provide world-class customer service and support a pleasant, productive shopping experience.
• Greet customers and offer opportunities to become Bass Pro Shops & Cabela’s CLUB Members, or provide current members with a unique experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products to customers and remain knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide CLUB Member services, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Coach, recognize, and support peers as a CLUB advocate and representative.
• Provide service in all areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED