Cloud Support Administrator (Remote US)

Atmosera

7d • $70,000 - $90,000 • Remote

About The Position

Atmosera is hiring a Cloud Support Administrator to support and administer customer infrastructure in Azure. The role manages cloud, network, security, and server environments; handles escalated incidents and service requests; and helps clients maintain reliable, secure, and compliant systems. The position is full-time in the United States and may be performed from home or from a US office if local. It includes participation in an on-call rotation for escalated support to meet service-level agreements.

The administrator configures and monitors physical and virtual infrastructure, supports Azure migrations and greenfield environments, and develops automation and Infrastructure as Code using PowerShell and Bicep. The role also creates and maintains operational documentation and customer runbooks, communicates technical issues and solutions to clients, and collaborates with other departments to support client success. An Azure Administrator (AZ-104) certification is highly preferred; employees who do not have it must obtain it within 90 days of employment or be subject to termination. The posting also states that a US Public Trust background check must be passed and, if not already possessed, must be obtained within 90 days of employment or be subject to termination.

Requirements

• At least 3 years of experience in support administration, specifically with Azure Cloud.
• Bachelor’s degree in a technical field or equivalent experience.
• Experience with automation using PowerShell and Bicep, and CI/CD practices.
• Experience with network platforms and firewalls, including VPNs, policy management, load balancing, and policy-based routing.
• Demonstrated ability to configure and administer Azure Site Recovery and troubleshoot complex issues.
• Knowledge of ITIL best practices for incident and problem management.
• Excellent written and verbal communication skills, including the ability to present technical information to clients.
• Strong analytical and problem-solving ability, with a focus on root-cause analysis, knowledge development, and process creation.
• Ability to work independently and as part of a team.
• Ability to pass a US Public Trust background check; if not already possessed, it must be obtained within 90 days of employment or be subject to termination.

Nice To Haves

• Microsoft Azure Administrator (AZ-104) certification is highly preferred; if not already held, it must be obtained within 90 days of employment or the employee may be subject to termination.
• Experience with Hyper-V and VMware hypervisors.

Responsibilities

• Manage network platforms, firewalls, VPNs, policy-based routing, and load balancing.
• Troubleshoot and resolve high-priority incidents as an escalation point for technicians, following ITIL best practices.
• Manage service requests according to change-management procedures.
• Monitor, analyze, and resolve incidents affecting customer infrastructure in Azure.
• Install, configure, and administer customer systems in Azure.
• Communicate technical issues and solutions to clients in clear, understandable terms.
• Develop, maintain, and provide training on standard operating procedures, best practices, customer-specific runbooks, and automation processes.
• Deliver client service throughout the service lifecycle and interface with other departments to provide client feedback and support client success.
• Configure monitoring and alerting for physical and virtual infrastructure.
• Manage and maintain physical and virtual components, including Atmosera’s management stack.
• Perform quality assurance checks on migrated and greenfield environments.
• Support Azure Virtual Desktop, Azure Site Recovery, disaster recovery practices, and management of multiple client environments with Azure Lighthouse.
• Ensure adherence to applicable compliance frameworks and internal security best practices.
• Administer Windows and Linux servers and configure and administer Hyper-V and VMware hypervisors.
• Participate in an on-call rotation for escalated support to meet SLAs.
• Implement automation using scripting languages and CI/CD practices for infrastructure provisioning, configuration management, and deployments.
• Develop and maintain Bicep Infrastructure as Code templates for repeatable, consistent infrastructure deployments.

Benefits

• 401(k) plan with a 100% company match on employee contributions up to 4% of salary.
• Performance-based compensation program with bonus potential.
• 100% employer-paid health, vision, and dental insurance premiums for employees.
• Company-paid life and accidental death and dismemberment insurance.
• Company-paid short- and long-term disability insurance.
• Three weeks of paid time off.
• 11 paid holidays.
• Paid community service leave.
• Employee recognition and reward program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level