Cloud Solution Architect, AI Solutions and Copilot
About The Position
The Senior Cloud Solution Architect (CSA), specializing in AI solutions, is a customer-facing strategic trusted advisor and technical subject matter expert who helps customers advance their AI transformation. The role covers M365 Copilot, Agents, Workflows, Agent Builder, Copilot Studio, Cowork, and Autopilot Solutions such as Scout. It accelerates AI adoption and change management by creating business value and return on investment. The role may be performed up to 100% from home. The Americas Customer Success Team supports enterprise customers in Canada and the United States with deploying, adopting, and optimizing Copilot and related technologies. The team removes technical blockers, identifies use cases, and coordinates with engineering when new features are needed. It acts as a liaison among the field, engineering, and product groups, identifies customer business value, and supports Copilot adoption goals. Microsoft’s Customer Experience and Success organization works to help customers accelerate business value through customer experiences using Microsoft products and services. It is responsible for consulting, customer success, and support across Microsoft’s portfolio.
Requirements
- Bachelor’s degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or a related field and 4+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting; or equivalent experience.
- Must be authorized to work in the United States without requiring employer sponsorship now or in the future; the position is not eligible for visa sponsorship.
Nice To Haves
- Bachelor’s degree in a relevant field and 8+ years of experience in cloud/infrastructure technologies, IT consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting; or a master’s degree in a relevant field and 6+ years of experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting; or equivalent experience.
- 4+ years of experience in a customer-facing role, internal and/or external.
- 4+ years of experience working on technical projects.
- Technical certification in cloud, such as Microsoft 365 Certified: Administrator Expert, Azure, AI Agents, or security certifications.
- Professional proficiency in Spanish and/or Portuguese to collaborate with customers, partners, and stakeholders across Latin America.
Responsibilities
- Translate customer challenges into actionable AI solutions aligned with high-ROI outcomes, fostering satisfaction, loyalty, and long-term value.
- Lead architectural design and engage business and technical decision makers to enable sustained use of Copilot Chat, Agents, and M365 Copilot and support long-term customer success and renewal.
- Use Copilot prompt engineering and agent-building expertise to drive AI at scale.
- Partner with technical and sales teams to identify growth opportunities and develop tailored solutions that drive expansion and business value realization.
- Engage in relevant communities, share expertise, contribute to intellectual property creation, prioritize reuse of intellectual property, and learn from others to accelerate customers’ AI transformation journeys.
- Represent the voice of the customer by sharing insights, feedback, and success stories to inform internal strategy and execution.
- Pursue continuous, self-directed learning in Agents, M365 Copilot, Autopilots, business value realization, and adoption and change management.
- Build and maintain technical readiness aligned with Customer Success Unit priorities and corporate initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
