Cloud Readiness Architect - Consumer Goods Cloud

Salesforce • Chicago, IL

1d • $150,100 - $227,000

About The Position

As a member of Salesforce’s Cloud Success Readiness team, the Cloud Readiness Architect supports customer success across the Industries Cloud portfolio by maintaining deep product and domain expertise and helping teams deliver that expertise at scale. The role works closely with Technology & Product (T&P) and Customer Success Group (CSG) teams to improve product adoption and quality, surface customer and stakeholder insights, and prepare teams for product innovation.

The architect manages strategic initiatives across the product lifecycle, including new products and features, migrations, adoption efforts, and product retirements. They act as early adopters, provide architectural guidance, document product feedback and requirements for Product Leadership, and equip Cloud Success stakeholders with product knowledge and best practices. The role also contributes to customer adoption and health strategies and helps improve the Cloud Success team’s operating model.

Requirements

• At least 9 years of experience in a Customer Success or Product Management individual-contributor role in the SaaS industry.
• Hands-on experience with Salesforce products, including a deep understanding of the current product suite and product capabilities for common customer use cases.
• Track record of collaborating within a team of subject matter experts delivering strategic business initiatives.
• Experience interacting with technical and non-technical stakeholders across different functions.
• Ability to translate customer use cases into technical and functional requirements.
• Experience developing enablement materials and delivering training to functional and technical audiences.
• Strong oral and written communication skills, including presenting to and updating internal and external stakeholders, including executives.
• Ability to prioritize and shift focus when needed to drive higher-priority outcomes.
• Results-oriented approach with a record of successfully meeting or exceeding goals.
• Ability to synthesize broad information, identify themes, and develop tactical plans that drive meaningful business changes with executives.
• Ability to apply domain and product knowledge to influence product leaders' priorities and design decisions.
• Ability to build trusted-partner relationships with the Technology & Product organization.

Nice To Haves

• Knowledge of competitor products and the competitive landscape.
• Enablement experience.
• Consulting experience.
• Salesforce product experience.

Responsibilities

• Maintain deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and in-market and new products.
• Develop expertise as an early adopter for new product introductions, feature releases, large-scale migrations, and product retirements.
• Experiment with products and participate in product-driven betas and pilots to support continuous learning.
• Build and maintain relationships with Product Management leaders and subject matter experts, strengthening the strategic partnership with Technology & Product.
• Engage Technology & Product and Customer Success Group stakeholders in developing product feedback and roadmaps.
• Identify, document, and track recommended product enhancements based on customer, partner, and internal stakeholder input.
• Develop product requirements and deliver them to Product Leadership for roadmap consideration.
• Document best practices and learnings from product interactions, including pilots and pre-launch discovery, to support readiness at scale.
• Deliver product knowledge and architectural guidance to Success Architects, Success Guides, Support Engineers, and Account Success stakeholders.
• Collaborate with the Cloud Success team on a strategic approach supporting product strategy and customer success.
• Provide product expertise for strategies to improve product adoption scores and participate in efforts to improve customer health.
• Share best practices with other Readiness Success Architects and contribute to continuous improvement of the team's operating model.
• Create, manage, and distribute clear training materials for audiences with varying business and technical aptitude.
• Act as a liaison across Product, Engineering, and Customer Success roles to ensure enablement content is accurate and impactful.

Benefits

• Time-off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life insurance
• Disability insurance
• 401(k)
• Employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed