Senior Solution Architect (Consumer Goods Cloud/Trade Promotion Management)

Salesforce • Georgia - Remote, GA

5d

About The Position

The Senior Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to deliver the vision and key outcomes. As a hands-on advisor, the architect applies communication, solution, technical, Salesforce product, industry, consulting, and client-business knowledge to deliver customer return on investment.

The role serves as a strategic advisor and Salesforce product and platform expert to large, complex enterprise customers, with a focus on Consumer Goods Cloud. The architect co-creates the solution vision with customers and owns execution, facilitates customer acceptance, addresses difficult conversations and roadblocks, and resolves issues by identifying root causes and corrective actions. They work with business and technical stakeholders at all levels, including the C-suite, to understand requirements and develop comprehensive solutions grounded in industry challenges and objectives.

Solution Architects steward the Professional Services Methodology and engage with Customer Success, Product, and cloud-specific practice teams to advance effective solutions, thought leadership, and standard methodologies. The role requires travel up to 50%.

Requirements

• 10+ years of relevant experience in enterprise-level projects using waterfall and agile software development methodologies throughout the full lifecycle, with repeated demonstrable success.
• 3+ years of Consumer Goods experience, including practical Consumer Goods Cloud experience and deep understanding of Retail Execution and Trade Promotion Management.
• Extensive experience configuring and customizing the Salesforce platform.
• Ability to drive agentic delivery and experience with AI toolchains such as Claude, Cursor, or Elements Cloud.
• Expert-level experience defining system architecture landscapes, identifying gaps between current and desired end states, and delivering comprehensive solutions to achieve desired business outcomes.
• Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs.
• Experience documenting business processes and wireframing system designs using process-flow diagram tools, UML, sequence diagrams, or similar, and recommending future-state process and system improvements.
• Strong presentation skills and ability to present a point of view and clearly explain rationale to varied stakeholders.
• Detail-oriented, with the ability to learn and apply new concepts, business models, and technologies rapidly.
• Strong written and verbal communication skills, including developing audience-appropriate materials.
• Team-player experience demonstrated through customer qualification of a large-scale or enterprise implementation with multiple workstreams.
• Ability to listen and communicate with people in diverse roles.
• Resourceful and innovative problem-solver.
• Willingness to travel up to 50%.

Nice To Haves

• Bachelor’s degree or foreign equivalent in technology, engineering, or a related quantitative discipline; equivalent demonstrable work experience may substitute for a degree.
• Proven results delivering high-value business outcomes using an agile approach.
• Proven results leading customer and/or partner success stories.
• Relevant Salesforce certifications and accreditations, including CG Cloud or REX Accreditation.
• Consulting experience is strongly recommended.

Responsibilities

• Serve as a trusted advisor to the client.
• Guide customers and colleagues in rationalizing and deploying emerging technologies that increase business value.
• Guide agents to support delivery.
• Collaborate across client organizational levels, communicate complex concepts effectively, and provide creative, prescriptive thinking.
• Identify and proactively manage risk areas, and see issues through to complete resolution.
• Manage customer expectations and negotiate solutions to complex problems with customers and third-party partners.
• Review and correct project or program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable.
• Drive a program vision and advise on and articulate project and program strategies for enabling technologies, including the Salesforce platform.
• Lead workstreams in enterprise customer engagements and co-create and execute solution visions with customers.
• Analyze issues and obstacles, identify root causes, and recommend corrective action.
• Interact with customer product owners, business process owners, and technical resources to understand requirements, analyze information, and craft comprehensive solutions.
• Engage with Customer Success, Product teams, and cloud-specific practice teams to support effective value achievement, thought leadership, and standard methodologies.

Benefits

• Time off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life insurance
• Disability insurance
• 401(k)
• Employee stock purchasing program
• Certain roles may be eligible for incentive compensation and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed