Cloud Readiness Architect - Consumer Goods Cloud

Salesforce • Austin, TX

2d • $150,100 - $247,900

About The Position

As a member of Salesforce’s Cloud Success Readiness team, the Cloud Readiness Architect supports customer adoption and product quality across the Industries Cloud portfolio. The role works closely with Technology & Product (T&P) and Customer Success Group (CSG) teams to enable customer success at scale. It requires deep understanding of product capabilities and how they map to customer use cases, along with the ability to provide architectural guidance, surface product insights, and document feedback for product teams.

The architect manages work through strategic initiatives spanning the product lifecycle, including new products and features, end-of-life retirements, and migration or adoption programs. The position acts as an early adopter and collaborates with subject matter experts and stakeholders across Customer Success and Technology & Product to support decision-making, enable teams, and improve customer outcomes.

Requirements

• At least 9 years of experience in a Customer Success or Product Management individual-contributor role in the SaaS industry.
• Hands-on experience with Salesforce products and deep understanding of the current product suite and capabilities that address common customer use cases.
• Track record of collaborating with a team of subject matter experts to deliver strategic business initiatives.
• Experience interacting with technical and non-technical stakeholders across different functions.
• Ability to translate customer use cases into technical and functional requirements.
• Experience developing enablement materials and delivering training to functional and technical audiences.
• Strong oral and written communication skills, including presenting to and updating internal and external stakeholders, including executives.
• Ability to synthesize broad information, identify themes, and develop tactical plans for meaningful business changes with executives.
• Ability to apply domain and product knowledge to influence product priorities and design decisions, and to build trusted relationships with Technology & Product.
• Ability to prioritize and shift focus as needed to drive higher-priority outcomes.
• Results-oriented approach and ability to push self and others toward achieving goals.
• Ability to collaborate across product, engineering, and customer success functions to ensure content is accurate and impactful.

Nice To Haves

• Understanding of competitor products and the competitive landscape.
• Enablement, consulting, or Salesforce product experience.

Responsibilities

• Maintain deep technical, functional, and domain knowledge of the Industries Cloud portfolio, roadmap, and in-market and new products.
• Develop expertise in new product introductions, feature releases, large-scale migrations, and product retirements as an early adopter.
• Experiment with products and participate in product-driven betas and pilots as part of continuous learning.
• Build and maintain relationships with Product Management leaders and subject matter experts, strengthening partnerships with Technology & Product.
• Engage Technology & Product and Customer Success Group stakeholders in developing product feedback and roadmaps.
• Identify, document, and track recommended product enhancements based on customer, partner, and internal stakeholder input.
• Develop product requirements and deliver them to Product Leadership for roadmap consideration.
• Document best practices and learnings from product interactions, pilots, and pre-launch discovery to support readiness at scale.
• Provide product knowledge and architectural guidance to Success Architects, Success Guides, Support Engineers, and Account Success stakeholders.
• Collaborate with the Cloud Success team on strategic approaches that support product strategy and customer success.
• Support the creation and rollout of strategies to improve product adoption scores, and participate in efforts to improve customer health.
• Share best practices with other Readiness Success Architects and continuously improve the team's operating model.
• Create, manage, and distribute relevant training materials for audiences with varying levels of business and technical aptitude.
• Translate customer use cases into technical and functional requirements and liaise across product, engineering, and customer success teams.

Benefits

• Time off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life insurance
• Disability insurance
• 401(k)
• Employee stock purchasing program
• Potential incentive compensation and equity, depending on role eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed