Cloud Infrastructure Engineer (Enterprise Information Technology Engineer I/II)

City of San Jose • San Jose, CA

11d • Hybrid

About The Position

The City of San José Information Technology Department is hiring a Cloud Infrastructure Engineer as a subject matter expert on its server infrastructure team. The role supports and manages a hybrid cloud environment, with hands-on work across Azure, Windows servers, file shares, enterprise storage, backup and recovery, antivirus, SolarWinds monitoring, and PowerShell automation. The successful candidate will provide technical leadership, communicate effectively with technical and non-technical staff, and manage projects from start to finish while balancing operational responsibilities and project assignments.

The position is eligible for a hybrid telework schedule, subject to change. The City currently has a 32-hour onsite workweek. The role is in the Enterprise Information Technology Engineer I/II classification, represented by the Municipal Employees' Federation (MEF) AFSCME, Local 101. Employees in this classification receive approximately five percent ongoing non-pensionable compensation pay in addition to the starting salary. Actual salary depends on the final candidate’s qualifications and experience.

EITE I requires a bachelor’s degree in a specified or closely related field and three years of qualifying progressive experience; EITE II requires the same degree and four years. Two years of related experience may substitute for up to two years of the education requirement. A valid California driver’s license and the applicable industry certification are required. Passing a San José Police Department background check is a condition of employment.

Requirements

• For EITE I: Bachelor’s degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field, and three years of increasingly progressive qualifying experience in technical work supporting end users, electronic business systems/solutions, or software applications for high availability and uptime.
• For EITE II: Bachelor’s degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field, and four years of increasingly progressive qualifying experience in technical work supporting end users, electronic business systems/solutions, or software applications for high availability and uptime.
• Two years of related experience may substitute for up to two years of the education requirement.
• Possess a valid State of California driver’s license.
• EITE I: Possess an industry certification demonstrating expertise in the relevant IT field, such as Microsoft Certified Systems Administrator (MCSA) for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA), Brocade Professional IP Administrator (BPIPA), or an equivalent professional industry-recognized certification acceptable to the City.
• EITE II: Possess and maintain a current, non-expired industry certification demonstrating expertise in the relevant IT field, such as MCSA for Windows Server Enterprise, CCNP, CCNA, BPIPA, or an equivalent professional industry-recognized certification acceptable to the City.
• Pass a San José Police Department background check as a condition of employment.
• Hands-on experience administering, supporting, troubleshooting, and managing a hybrid cloud environment.
• Strong technical leadership, communication, and collaboration skills, including the ability to work with technical and non-technical staff and complete projects in a dynamic environment.

Nice To Haves

• Knowledge of enterprise infrastructure and how to leverage Windows networking, Windows server clustering, storage, and load balancing for citywide benefit.
• Hands-on experience designing, configuring, implementing, managing, troubleshooting, and administering hybrid virtual/physical infrastructure.
• Experience with Single Sign-On (SSO), Web Application Proxy, PowerShell scripting, disaster recovery, SSL certificates and domain registration, Windows Server administration, Active Directory and Group Policy, enterprise storage, Azure resource management, load balancing, cloud governance, network troubleshooting, Distributed File System and/or file shares, and SolarWinds system monitoring and alerting.
• Analytical thinking, problem-solving, teamwork and interpersonal skills, communication skills, and project management competencies.

Responsibilities

• Manage Azure public cloud governance and operations, distributed file systems and/or file shares, and enterprise storage.
• Manage systems and monitoring.
• Improve services through automation.
• Configure systems hands-on and perform advanced infrastructure troubleshooting to maintain service availability and meet service-level expectations.
• Design and implement Azure cloud backup and disaster recovery for infrastructure services.
• Upgrade Windows servers and file-share clusters.
• Administer and monitor server backup operations.

Benefits

• Approximately five percent ongoing non-pensionable compensation pay in addition to the starting salary for employees in the EITE I/II classification.
• Hybrid telework schedule eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level