Cloud Engineer Adobe AEM as a Cloud Service and Vercel

3Core Systems , Inc•Berwyn, IL

1d•Onsite

About The Position

The Cloud Engineer will provide operational support, administration, reliability, and continuous improvement for Adobe Experience Manager (AEM) as a Cloud Service and the Vercel hosting platform used for enterprise web applications. The role supports AEM Author, Publish, Dispatcher, CDN, and related integrations, while helping establish operational processes for Vercel as it joins the Adobe Platform Services portfolio. Responsibilities include platform monitoring and administration; incident response and root cause analysis; CI/CD and release support; access, security, and configuration management; and maintaining integrations with enterprise systems. The engineer will advise teams building applications with Next.js, React, APIs, and cloud-native architectures, and collaborate with product owners, stakeholders, development teams, infrastructure teams, vendors, and support teams to improve platform stability, performance, and service reliability. The role also includes establishing platforms at Level 3 (Defined) maturity, completing required service-offering artifacts, demonstrating ITGC and Security Directive alignment, training the existing team, and establishing proactive operating processes before the platforms carry production, customer-facing traffic. The position is on-site and has an estimated duration of 10 months; the start date and duration may change based on client needs.

Requirements

Bachelor's degree.
5–7+ years of experience in addition to the degree.
At least 5 years maintaining AWS environments.
Expertise supporting AEM as a Cloud Service environments and associated digital experience platforms.
Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.
Experience providing platform governance, incident management, deployment support, monitoring, user access administration, and technical consultation for teams building modern web applications using Next.js, React, APIs, and cloud-native architectures.
Experience applying platform monitoring, observability, and automation techniques to improve service reliability.
Experience leading incident resolution, root cause analysis, and service restoration efforts for critical business applications.
Vercel experience.
Experience with AEM, APIs, CI/CD tools, incident management, and React.
Lawful authorization to work in the designated country associated with the position.

Nice To Haves

AEM as a Cloud Service expertise (7 years).
Incident management and root cause analysis experience (7 years).
Cloud platform and CI/CD operations experience (7 years).

Responsibilities

Provide operational support for AEM as a Cloud Service, including Author, Publish, Dispatcher, CDN, and supporting integrations.
Provide operational support, administration, reliability, and continuous improvement for the Vercel hosting platform.
Monitor platform health, system performance, application availability, and service reliability using enterprise monitoring and alerting tools.
Troubleshoot and resolve production incidents, platform issues, deployment failures, and integration problems with development, infrastructure, Adobe, and vendor support teams.
Coordinate incident, problem, and root cause analysis activities and implement preventive solutions.
Participate in on-call support, major incident response, and disaster recovery planning and testing.
Manage CI/CD deployment pipelines, release activities, environment promotions, and application configuration changes.
Perform environment administration, including user management, permissions, workflow support, replication monitoring, and configuration management.
Support platform security, access management, certificate renewals, and compliance activities under enterprise standards.
Maintain and optimize integrations between AEM and connected enterprise systems, including DAM, Workfront, Azure services, Akamai/CDN, publishing partners, and other digital marketing platforms.
Collaborate with application development teams on platform stability, scalability, performance optimization, and architecture standards.
Partner with product owners, business stakeholders, and technical teams to prioritize platform improvements and support requests.
Provide technical consultation to teams building applications with Next.js, React, APIs, and cloud-native architectures.
Create and maintain operational procedures, support documentation, knowledge articles, and platform runbooks.
Evaluate platform enhancements, Adobe releases, and feature updates; recommend adoption strategies and implementation plans.
Support capacity planning, performance tuning, and platform roadmap initiatives.
Lead continuous improvement initiatives focused on operational excellence, automation, service reliability, and reducing technical debt.
Bring each platform to Level 3 (Defined) maturity under the published Service Maturity Model and complete all 21 required service-offering artifacts.
Evidence alignment with Caterpillar IT General Control (ITGC) and Security Directive requirements.
Train the existing team and establish proactive operational processes before platforms carry production, customer-facing traffic.
Work with the PO, a team of 6–7 platform engineers of various levels, and other L1/L2 support teams.