Technician as a Service

Hearst • Greensboro, NC

16h • Remote

About The Position

Noregon’s Vehicle Electronic Specialist supports customer technical needs by diagnosing challenging diesel electronic and mechanical issues through phone support. The role uses industry knowledge of diagnostic methods to provide feedback and guidance to technicians and other industry professionals, serving as a front-line customer contact and maintaining customer value to company standards.

The position operates in a home-office environment with a dedicated workspace and stable internet connection. It may require up to 5% travel. The role has no supervisory responsibilities.

Requirements

• At least 3 years of experience as a Diesel Technician, focused mainly on diagnosing and repairing automotive, medium-duty, heavy-duty, or commercial equipment in fleet service, a dealership, or independent repair.
• Deep understanding of electronic vehicle systems and how they relate to one another.
• Ability to use and interpret vehicle documentation to predict the impact of a vehicle failure point.
• Comfort with computers and wiring, and a general understanding of what it takes to create a technology-based product.
• Thorough understanding and use of at least one OEM engine diagnostic application, such as Insite, ServiceMaxx, PTT, or DDDL.
• Experience with an additional diagnostic software application, such as Service Ranger, Allison DOC, Bendix ACOM, or Wabco Toolbox.
• Broad knowledge of non-engine vehicle components, such as transmissions, brakes, and aftertreatment controllers.
• Excellent written and oral communication skills.
• Determination to deliver superior customer service.
• Ability to plan and organize work around multiple productive activities.
• Basic proficiency with MS Office and internet applications.
• Basic understanding of the Windows operating system and software installation.
• Self-motivation and ability to work with minimal supervision.
• Proficiency in Microsoft Office, including PowerPoint, Word, and Excel.
• Strong organizational skills to manage multiple timelines.
• Flexibility to adjust to changing requirements, schedules, and priorities.
• Ability to grow professionally in a fluid and fast-moving environment.
• Ability to work in a home office with a dedicated workspace and stable internet connection.
• Ability to occasionally lift 20 pounds and perform filing-related tasks, including lifting files, opening filing cabinets, and bending and stooping.

Nice To Haves

• ASE certification with strong electronics skills.
• Associate’s degree in Automotive Technology or a related field.
• OEM certification.

Responsibilities

• Provide telephone support to end users experiencing diesel electronic and mechanical issues.
• Troubleshoot, diagnose, and remotely resolve diesel electronic and mechanical issues.
• Research end-user questions.
• Guide end users through corrective measures with confidence and composure.
• Track and route support requests using a computerized ticketing system and thoroughly document resolutions.
• Stay current with product upgrades, system information, and business updates.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree