Cloud Billing & Operations Specialist

SHI International•Somerset, NJ

1d•Hybrid

About The Position

The Cloud Billing & Operations Specialist serves as the financial subject matter expert for SHI’s cloud business. The Specialist collaborates with cloud partners, cloud teams, internal sales teams, and accounting teams to bill customers, process payments, and resolve accounting issues. This position is required to report to the Somerset, New Jersey office on a hybrid basis. The role supports cloud transaction finances for AWS, GCP, and other cloud businesses; processes billing using internal and external tools; investigates payment disputes; produces financial reports; and helps improve and automate workflows. The Specialist also works with sales teams on monthly billing matters such as invoices, discounts, credit limits, taxation, and payment terms, and reports on workflow compliance to internal management.

Requirements

Completed bachelor’s degree or relevant work experience.
1–3 years of experience in a similar role.
Basic ability to oversee and direct projects through completion.
Basic ability to use Word, Excel, PowerPoint, and Outlook.
Basic proficiency with Microsoft SharePoint for document management, collaboration, and workflow automation.
Basic proficiency in AX order processing and awareness of SHI accounts receivable and accounts payable procedures.
Basic experience with business tools such as Customer Resource Management, Sales Center, and AX.
Basic proficiency in reading, interpreting, and understanding contracts and Requests for Proposals (RFPs).
Ability to travel 15%.
Ability to work flexible hours.
Willingness to maintain partner certifications throughout employment.

Responsibilities

Obtain customer cloud data from cloud partners and collaborate with Accounting, AX, BI, CRM, MySHI, and other teams to process and automate workflows and data reporting.
Process and manage monthly AX and ordering processes supporting cloud transaction finances for AWS, GCP, and other cloud businesses.
Use internal and external reporting and processing tools to process billing accurately and on time.
Investigate customer payment disputes and follow up with SHI, client, or partner accounting teams regarding findings.
Compile and publish financial reports for internal and external audiences and clients.
Identify areas for improvement and take initiative to automate and expand capabilities to meet growing demand.
Collaborate with sales teams across all segments on invoices, discounts, credit limits, taxation, payment terms, and other monthly billing matters.
Report to internal management on workflow compliance to support efficiency and customer satisfaction.