Cloud Billing & Operations Specialist

SHI International Corp.•Somerset, NJ

1d•$60,000 - $95,000•Hybrid

About The Position

The Cloud Billing & Operations Specialist serves as the financial subject matter expert for SHI’s cloud business. The role collaborates with cloud partners, cloud teams, internal sales teams, and accounting teams to process billing and payments and resolve accounting issues for customers and partners. The position reports to SHI’s Somerset, New Jersey office on a hybrid basis. The Specialist obtains customer cloud data from partners and works with Accounting, AX, BI, CRM, MySHI, and other teams to process and automate workflows and reporting. The role manages monthly AX and ordering processes for cloud transaction finances, uses internal and external tools to process billing accurately and on time, investigates payment disputes, compiles financial reports, and works with sales teams on billing-related matters. The Specialist also identifies opportunities to improve and automate processes and reports on workflow compliance to internal management.

Requirements

Bachelor’s degree or relevant work experience.
1–3 years of experience in a similar role.
Ability to travel 15%.
Ability to work flexible hours.
Willingness to maintain partner certification(s) throughout employment.
Basic ability to oversee and direct projects through completion, meeting goals, using resources efficiently, and satisfying stakeholders.
Basic proficiency with Word, Excel, PowerPoint, and Outlook.
Basic proficiency with Microsoft SharePoint for document management, collaboration, and workflow automation.
Basic proficiency in AX order processing and awareness of SHI accounts receivable and accounts payable procedures.
Basic experience with business tools such as Customer Resource Management, Sales Center, and AX.
Basic proficiency in reading, interpreting, and understanding contracts and Requests for Proposals (RFPs).

Responsibilities

Obtain customer cloud data from cloud partners and collaborate with Accounting, AX, BI, CRM, MySHI, and other teams to process and automate workflows and data reporting.
Process and manage monthly AX and ordering processes supporting cloud transaction finances for AWS, GCP, and other cloud business.
Use internal and external reporting and processing tools to process billing accurately and on time.
Investigate customer payment disputes and follow up with SHI, client, or partner accounting teams regarding findings.
Compile and publish financial reports internally, externally, and to clients.
Identify improvement opportunities and take initiative to automate and expand capabilities to meet growing demand.
Collaborate with sales teams across segments on invoices, discounts, credit limits, taxation, payment terms, and other monthly billing matters.
Report to internal management on workflow compliance to promote efficiency and customer satisfaction.
Maintain partner certifications throughout employment.