Closing Store Manager

Pete's Fresh Market • Orland Park, IL

6d • $20 - $22

About The Position

The Closing Store Manager oversees store operations during evening hours, ensuring excellent customer service, maintaining store standards, supervising staff, and securing the facility at closing. The role requires leadership, problem-solving, and the ability to manage multiple priorities in a fast-paced retail environment. The manager is expected to exemplify Pete’s Four Pillars of Value, Aesthetic, Quality, and Customer Service.

The position includes leading evening associates across departments; managing employee performance and customer concerns; maintaining merchandising, stocking, cleanliness, and safety standards; coordinating tasks for the next business day; monitoring inventory; overseeing cash handling and end-of-day reporting; and completing closing and security procedures. The manager may also assist with scheduling and labor management as directed by store leadership.

This role involves physical work, including standing, walking, bending, reaching, lifting and carrying objects, pushing and pulling equipment or loads, and using tools and machinery. The work environment may include wet or dry conditions, approved cleaning chemicals, and temperatures below 32°F, between 32–40°F, or above 90°F. A flexible schedule, including weekends and holidays as needed, is required.

Requirements

• At least 2 years of experience in retail grocery operations or a similar role.
• Valid Food Handler Certification.
• Leadership and team development skills.
• Customer service excellence.
• Problem-solving and decision-making skills.
• Time management and organizational skills.
• Cash management skills.
• Attention to detail and conflict resolution skills.
• Thorough and clear documentation skills.
• Proficiency with technology, including LOC, apps, and Microsoft Office applications (Outlook, Word, Excel, and SharePoint).
• Effective communication and strong interpersonal skills.
• Fluency in English.
• Ability to multitask and demonstrate solid organizational and project management skills.
• Ability to work a flexible schedule, including weekends and holidays as needed.
• Ability to perform the physical demands described, including lifting, carrying, pushing, pulling, bending, climbing, and using tools and equipment.

Nice To Haves

• College degree or equivalent experience in a retail store operations environment.
• Command of Spanish.

Responsibilities

• Supervise and lead evening store associates across all departments.
• Ensure exceptional customer service and promptly resolve customer concerns.
• Maintain product merchandising, stocking, facing, and cleanliness throughout the store.
• Manage employee performance, provide coaching, and ensure adherence to company policies.
• Coordinate and delegate tasks to ensure store readiness for the next business day.
• Monitor inventory levels and communicate replenishment needs.
• Oversee cash handling, register reconciliation, and end-of-day financial reporting.
• Conduct store closing procedures, including security checks, alarm activation, and facility lock-up.
• Ensure compliance with food safety, sanitation, and workplace safety standards.
• Respond to operational issues and make decisions to maintain efficient store operations.
• Assist with scheduling and labor management as directed by store leadership.
• Complete the store closing procedures and the Action Card Closing Manager checklist.

Benefits

• Health insurance plan, including medical, dental, and vision.
• 401(k) with employer match.
• Supplemental insurance plans, including voluntary life insurance, short-term disability, accident, critical illness, and hospital indemnity insurance.
• Paid vacation.
• Paid lunch break.
• Direct deposit.
• Employee lunch program.
• Overtime eligibility; some positions have guaranteed overtime available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed