Closing Store Manager

Pete's Fresh Market • Chicago, IL

3d • $20 - $22

About The Position

The Closing Store Manager oversees store operations during evening hours, ensuring excellent customer service, maintaining store standards, supervising staff, and securing the facility at closing. The role requires leadership, problem-solving, and the ability to manage multiple priorities in a fast-paced retail environment. The manager is expected to exemplify Pete’s Four Pillars of Value, Aesthetic, Quality, and Customer Service.

Responsibilities include leading evening associates across departments; managing customer concerns, merchandising, inventory, employee performance, cash procedures, and end-of-day reporting; coordinating tasks to prepare the store for the next business day; maintaining food safety and workplace safety standards; and completing the store’s closing checklist and security procedures. The role may also assist with scheduling and labor management as directed by store leadership.

The position requires a minimum of two years of retail grocery operations experience or similar experience and a valid Food Handler Certification. A college degree is preferred, or equivalent experience in retail store operations. The role involves substantial physical activity, handling items and equipment, exposure to cleaning chemicals and varied temperatures, and working in wet and dry conditions. A flexible schedule, including weekends and holidays as needed, is required.

Requirements

• Minimum of 2+ years of experience in retail grocery operations or a similar role.
• Valid Food Handler Certification.
• Leadership and team development skills.
• Customer service, problem-solving, and decision-making skills.
• Time management, organization, attention to detail, and conflict-resolution skills.
• Cash management skills.
• Thorough and clear documentation skills.
• Proficiency with technology, including LOC, apps, and Microsoft Office (Outlook, Word, Excel, and SharePoint).
• Effective communication and strong interpersonal skills.
• Excellent fluency in English.
• Ability to work a flexible schedule, including weekends and holidays as needed.
• Ability to meet the stated physical demands and work in varied temperatures and wet and dry conditions.

Nice To Haves

• College degree, or equivalent experience in a retail store operations environment.
• Command of the Spanish language.

Responsibilities

• Supervise and lead evening store associates across all departments.
• Ensure exceptional customer service and promptly resolve customer concerns.
• Maintain product merchandising, stocking, facing, and cleanliness throughout the store.
• Manage employee performance, provide coaching, and ensure adherence to company policies.
• Coordinate and delegate tasks to prepare the store for the next business day.
• Monitor inventory levels and communicate replenishment needs.
• Oversee cash handling, register reconciliation, and end-of-day financial reporting.
• Conduct store closing procedures, including security checks, alarm activation, and facility lock-up.
• Ensure compliance with food safety, sanitation, and workplace safety standards.
• Respond to operational issues and make decisions to maintain efficient store operations.
• Assist with scheduling and labor management as directed by store leadership.
• Complete the store closing procedures using the Action Card Closing Manager checklist.

Benefits

• Health insurance plan, including medical, dental, and vision.
• 401(k) with employer match.
• Supplemental insurance plans, including voluntary life, short-term disability, accident, critical illness, and hospital indemnity insurance.
• Paid vacation.
• Paid lunch break.
• Direct deposit.
• Employee lunch program.
• Overtime eligibility; some positions have guaranteed overtime available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed