Closing Receptionist - Senior Living

Pennant Group•Las Vegas, NV

2d•Onsite

About The Position

Desert Springs Senior Living is seeking a Closing Receptionist to join their team. The Receptionist welcomes visitors and answers incoming calls in a warm, pleasant, and professional manner. They maintain a clean and neat reception area, handle specific resident services and community tasks as assigned, and seek administrative support as needed. The role requires adherence to CAPLICO Core Values, Resident Rights, and HIPAA policies, providing a welcoming environment, and maintaining up-to-date knowledge of community services.

Requirements

Adherence to CAPLICO Core Values and Code of Conduct.
Compliance with Resident Rights and HIPAA policies.
Ability to provide a welcoming environment for residents, staff, and visitors.
Up-to-date knowledge of community services.
Courteous greeting of visitors and direction to appropriate areas/personnel.
Answering routine questions.
Operation of paging/telephone system.
Answering incoming calls warmly, pleasantly, and professionally.
Taking and relaying messages promptly.
Maintaining a clean, neat, and inviting reception area.
Preparing outgoing community mail.
Sorting and distributing incoming mail.
Maintaining current listing of residents and staff.
Reporting equipment malfunctions promptly.
Maintaining a "maintenance required" book.
Organizing information packets for job applicants and new staff.
Performing clerical functions for resident admission, discharges, and readmission.
Performing typing, copying, and faxing for all departments.
Attending designated staff meetings.

Nice To Haves

Prior receptionist experience preferred.
Current CPR certification preferred.

Responsibilities

Ensures CAPLICO Core Values and Code of Conduct are adhered to at all times.
Ensures compliance with Resident Rights and HIPAA policies at all times.
Provides a welcoming environment for residents, staff, and all visitors to the community.
Maintains up-to-date knowledge of the community services provided.
Greets visitors courteously and directs them to the appropriate area or personnel and answers routine questions.
Operates paging/telephone system as required.
Answers incoming calls, both internally and externally, in a warm, pleasant, and professional manner.
Takes detailed messages when appropriate and ensures that messages are relayed promptly to the intended person.
Ensures that the reception areas are clean, neat, and inviting.
Prepares outgoing community mail for pickup.
Sorts and distributes incoming mail for distribution to departments.
Maintains current listing of residents and staff.
Reports equipment malfunctions as soon as possible to appropriate personnel.
Maintains a “maintenance required” book for repairs needed in the community.
Organizes the necessary information packets for job applicants and new staff.
Performs clerical functions associated with resident admission, discharges, and readmission as assigned.
Performs typing, copying, faxing for all departments as requested.
Attends designated staff meetings.
May perform other duties as assigned by the Supervisor.