Closing Manager Full Time

BJ's Wholesale Club • Baltimore, MD

16h • $26 - $32

About The Position

The Closing Manager works closely with the Club Manager and Assistant Club Managers to provide leadership and direction within the club and drive performance, particularly in directly managed departments. The role leads the Assistant Closing Manager, Recovery team, and Utility team, providing guidance, support, and oversight. It is responsible for maintaining company policies and procedures, delivering a positive member service experience, upholding Grand Opening Look Daily (GOLD) standards, supporting audit compliance, partnering with Business Partners, and overseeing onboarding, certification, and training to promote food safety and operational excellence.

As Manager on Duty when assigned, the Closing Manager assumes responsibility for club operations, team leadership, and member engagement during the shift. The position oversees end-of-day execution across Recovery, Utility, Perishables, and overnight preparation, ensuring departments are clean, stocked, and ready for the next day. A valid ServSafe Food Safety Certification must be maintained. Florida roles also require a qualifier certification for retail propane oversight. Yearly forklift certification is required; BJ’s covers applicable costs and training.

Requirements

• At least 2 years of experience in retail, supermarket, or warehouse perishable operations.
• Experience managing inventory turnover and waste-reduction strategies.
• Forklift certification.
• High school diploma.
• Basic computer proficiency, including MS Word, Excel, and email.
• Open shift availability.
• Must be at least 18 years of age.
• Must maintain all training and required certifications.
• Valid ServSafe Food Safety Certification, maintained in good standing.
• Yearly forklift certification.
• In Florida, must obtain a Department of Agriculture and Consumer Services qualifier certification for retail propane oversight.

Nice To Haves

• College degree preferred.

Responsibilities

• Oversee end-of-day execution for Recovery, Utility, Perishables, and overnight preparation so the club is ready for morning opening.
• Walk the floor during closing hours to observe and engage with members and team members.
• Maintain GOLD standards and service behaviors through the final member transaction.
• Ensure registers, perishable stations, and service areas remain operational through closing.
• Resolve or escalate evening member concerns.
• Monitor in-stock levels, product rotation, culling, and merchandising, particularly in perishable departments.
• Inspect product condition and expiration dates and remove damaged or outdated items.
• Ensure cleaning checklists, sweep logs, waste pulls, sanitation, cold-chain, safety procedures, and required documentation are completed.
• Schedule and coach the Assistant Closing Manager, Recovery team, and Utility Clerks to support coverage and efficient execution.
• Use operational tools and reports to validate execution, prioritize work, and improve team efficiency.
• Ensure departments are clean, stocked, and prepared for the next day.
• Identify equipment issues involving compactors, refrigeration, and cleaning tools, and proactively escalate repairs.
• Coach onboarding, ServSafe, PPE, and department-specific training.
• Support underperforming departments by following through on action plans and daily execution standards.
• Partner with Assistant Club Managers, the Club Manager, and Department Leads to improve closing routines and member experience.
• Complete assigned duties and operational support as directed by club leadership.
• Use the BJ’s MY WORK system to complete assigned tasks and comply with product liabilities and company initiatives.
• Operate forklifts safely and follow all applicable procedures.
• Maintain regular, predictable, full attendance.
• Lead and develop team members through coaching, feedback, training, communication, accountability, and recognition.
• Monitor member engagement, resolve concerns, and promote an inclusive, collaborative, and safe team environment.
• Use reporting and business metrics to drive performance, profitability, cost discipline, and improvement in relevant KPIs.

Benefits

• Weekly pay.
• Daily Pay access to earned wages before payday; a fee may apply.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with the ability to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED