Closer I

Triad Financial Services, Inc.•Bourbonnais, IL

20h

About The Position

Triad Financial Services is seeking a motivated and skilled Closer to process incoming loan packages for clients including direct borrowers, manufactured home dealers, and brokers. Under the supervision of a Team Lead, the Closer processes conditions and completed loan packages for dealers, brokers, or borrowers and end lenders. The role serves as a first point of contact for dealers, brokers, borrowers, underwriters, insurance agents, and lenders on submitted files, while maintaining compliance with company policies and procedures.

Requirements

0 to 2 years of loan processing experience.
Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
Excellent computer proficiency, including Microsoft Word, Excel, and Outlook.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
Ability to multitask in a high-stress environment.
Ability to work independently and complete assignments within the parameters of instructions, prescribed routines, and accepted practices.
High school diploma or GED.
Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA, and other applicable federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other applicable federal, state, and local standards.

Nice To Haves

Client relationship and customer service experience.
Encompass experience.

Responsibilities

Monitor incoming loan document requests and ensure underwriting conditions are cleared before document preparation.
Communicate with clients and escrow agents to obtain additional items needed for document preparation.
Verify that home addresses are consistent across appraisals, title documents, and the loan tracking system.
Enter loan information accurately and promptly into the loan tracking system.
Order flood and tax certificates from third-party vendors and order new-home appraisals.
Process contract orders and order and review tax and flood certificates accurately and promptly.
Confirm loan information, prepare loan documents, order and review compliance, and send packages for signatures.
Gather, review, and verify conditions; work with brokers, dealers, and borrowers to obtain items needed to complete loan packages.
Work with underwriting until all conditions are cleared.
Prepare and process lists of conditions needed to fund for dealers, brokers, or borrowers, and completed loan packages for end lenders.
Re-verify loan information, confirm that loans meet end-lender parameters, and send completed files to end lenders.
Correct files and accounting when loans are redirected.
Serve as the first point of contact for dealers, brokers, borrowers, underwriters, insurance agents, and lenders on submitted files.
Track conditions and loan expirations.
Perform related duties assigned by a supervisor.
Maintain compliance with company policies and procedures.