Clinician Support Coordinator

CVS Health • Farmers Branch, TX

3d • Hybrid

About The Position

CVS Health is hiring a Clinician Support Coordinator to support clinicians across multiple states and help maintain smooth operations. The role handles communications by phone and email, assists with clinician and member requests, and uses multiple systems to manage and resolve issues. The position is based at the Dallas, Texas headquarters, with required office attendance once a week. The coordinator reports to the Network Support Supervisor and participates in a rotating weekend schedule. Three shift options are listed: Monday–Friday, 10:00 a.m.–7:00 p.m. CST; Tuesday–Saturday, 8:00 a.m.–5:00 p.m. CST; or Sunday–Thursday, 8:00 a.m.–5:00 p.m. CST. This is a full-time position with 40 anticipated weekly hours.

Requirements

• At least 6 months of call center experience.
• Proficiency with MS Office, Five9, and Google Office products.
• High school diploma or GED.
• Open availability within operating hours of 7:00 a.m.–7:00 p.m. CST.
• Ability to commute to the Dallas office once a week.

Nice To Haves

• 1 year of call center experience.
• 1 year of prior experience working with clinicians.
• At least 2 years of successful work experience with the organization.

Responsibilities

• Communicate with clinicians and members about schedule changes, cancellations, and other updates.
• Assist clinicians with directions, answer questions, and provide support as needed.
• Manage multiple systems simultaneously to provide efficient support.
• Maintain a high level of availability, with a target missed-call rate of 5% or less.
• Generate, manage, and close Salesforce tickets for requests.
• Assign tickets to appropriate departments when additional assistance is needed.
• Help maintain the team’s ticket queue to support timely resolution.
• Participate in a rotating weekend schedule.
• Adhere to required onsite attendance days in Dallas.
• Deliver excellent customer service verbally and in writing.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED