Clinician Support Coordinator

CVS Health•Farmers Branch, TX

1d•$17 - $31•Hybrid

About The Position

The Clinician Support Coordinator provides operational support to clinicians across multiple states, communicating by phone and email to address issues and help ensure smooth operations. The position is based at CVS Health’s Dallas, Texas headquarters at 4055 Valley View Lane, with the ability to commute to the office once a week required. The coordinator reports to the Network Support Supervisor and works a 40-hour schedule on one of three listed shifts. The role includes a rotating weekend schedule.

Requirements

At least 6 months of call center experience.
Proficiency with MS Office, Five9, and Google Office products.
Availability to work one of the listed shifts: Monday–Friday, 10:00 a.m.–7:00 p.m. CST; Tuesday–Saturday, 8:00 a.m.–5:00 p.m. CST; or Sunday–Thursday, 8:00 a.m.–5:00 p.m. CST.
High school diploma or GED.

Nice To Haves

At least 2 years of successful work experience within the organization.

Responsibilities

Communicate with clinicians and members regarding schedule changes, cancellations, and other updates.
Assist clinicians with directions, answer questions, and provide support as needed.
Manage multiple systems simultaneously to provide efficient support.
Maintain high availability, aiming for a missed call rate of 5% or less.
Generate, manage, and close Salesforce tickets for requests.
Assign tickets to appropriate departments when additional assistance is needed.
Help maintain the team’s ticket queue to ensure timely resolution.
Participate in a rotating weekend schedule.
Adhere to required onsite attendance days in Dallas.
Deliver excellent customer service verbally and in writing.