Clinician Support Specialist
About The Position
The Clinician Support Specialist (CSS) supports the clinical care team and helps ensure efficient, high-quality patient care in skilled nursing and assisted living facilities. The role works closely with Advanced Practice Clinicians and facility staff to coordinate workflows, support clinical services, and facilitate communication among patients, providers, and care teams. CSS team members contribute to care delivery through clinical support, administrative coordination, and customer service in a fast-paced healthcare environment. Regular travel to assigned facilities is required, and travel distances may sometimes exceed 60 miles from home. Reliable personal transportation is required.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and reliable personal transportation.
- Strong customer service skills and a positive, supportive, professional approach.
- Excellent verbal, written, and electronic communication skills.
- Strong organizational skills and attention to detail.
- Ability to navigate multiple priorities in a dynamic clinical environment.
- Regular travel to assigned facilities, sometimes exceeding 60 miles from home.
Nice To Haves
- Certified or Registered Medical Assistant, CNA, or PCT credentials are highly preferred.
- At least one year of patient care experience is highly preferred.
- Medical scribing experience is preferred.
Responsibilities
- Prepare for daily clinical rounds by ensuring patient information, documentation, and schedules are ready in advance.
- Assist clinicians with encounter documentation, data entry, and chart preparation.
- Coordinate and maintain accurate patient schedules, including updates for admissions, discharges, and acute changes.
- Serve as a liaison among clinicians, facility staff, patients, and families to support communication and quality care delivery.
- Assist with triage needs and documentation as directed by the clinician.
- Organize and manage clinical documentation, including lab results, diagnostic data, and patient records.
- Host and support telehealth visits for routine and acute care needs.
- Obtain and process patient consents and ensure proper routing of documentation.
- Participate in facility meetings and communicate updates to the care team.
- Support discharge planning and maintain accurate patient census and records.
- Maintain professionalism and positively represent the organization within partner facilities.
Benefits
- Paid time off and paid holidays.
- Medical insurance, including HSA and FSA options.
- Dental insurance.
- Vision insurance.
- Employer-paid employee life insurance.
- Short-term and long-term disability options.
- Voluntary life and AD&D coverage.
- Employer 401(k) contributions.
- Fuel card for gas and car maintenance.
- No call and no weekends.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
