Clinician Support Specialist
About The Position
The Clinician Support Specialist (CSS) supports the clinical care team and helps ensure efficient, high-quality patient care in skilled nursing and assisted living facilities. Working closely with Advanced Practice Clinicians (APCs) and facility staff, the CSS coordinates workflows, supports clinical services, and facilitates communication among patients, providers, and care teams. The role combines clinical support, administrative coordination, and customer service in a fast-paced healthcare environment. The position requires regular travel to assigned facilities, sometimes more than 60 miles from home. Reliable personal transportation is required.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and reliable personal transportation.
- Strong customer service skills and a positive, supportive, professional approach.
- Excellent verbal, written, and electronic communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a dynamic clinical environment.
- Regular travel to assigned facilities is required; travel distances may exceed 60 miles from home.
Nice To Haves
- Certified or Registered Medical Assistant, CNA, or PCT credential.
- At least one year of patient care experience.
- Medical scribing experience.
Responsibilities
- Prepare for daily clinical rounds by ensuring patient information, documentation, and schedules are ready.
- Assist clinicians with encounter documentation, data entry, and chart preparation.
- Coordinate and maintain patient schedules, including updates for admissions, discharges, and acute changes.
- Liaise with clinicians, facility staff, patients, and families to support communication and quality care delivery.
- Assist with triage needs and documentation as directed by the clinician.
- Organize and manage clinical documentation, including lab results, diagnostic data, and patient records.
- Host and support telehealth visits for routine and acute care needs.
- Obtain and process patient consents and ensure documentation is routed appropriately.
- Participate in facility meetings and communicate updates to the care team.
- Support discharge planning and maintain accurate patient census and records.
- Maintain professionalism and represent the organization positively within partner facilities.
Benefits
- Paid time off and paid holidays.
- Medical insurance, including HSA and FSA options.
- Dental insurance.
- Vision insurance.
- Employer-paid employee life insurance.
- Short-term and long-term disability options.
- Voluntary life and AD&D coverage.
- Employer 401(k) contributions.
- Fuel card for gas and car maintenance.
- No call and no weekends.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
