Clinician Support Coordinator

CVS Health • Farmers Branch, TX

5d • $17 - $31 • Hybrid

About The Position

The Clinician Support Coordinator supports clinicians across multiple states by handling phone and email communications, resolving issues, and helping ensure smooth operations. The position is based at CVS Health’s Dallas, Texas headquarters at 4055 Valley View Lane, with a requirement to commute to the office once a week and attend required onsite days. The role reports to the Network Support Supervisor.

The coordinator communicates with clinicians and members about schedule changes, cancellations, and other updates; provides directions and answers questions; and uses multiple systems to manage requests. The role includes generating, managing, and closing Salesforce tickets, routing tickets to appropriate departments when needed, and helping maintain the team’s queue for timely resolution. The coordinator is expected to maintain high availability, with a missed call rate goal of 5% or less, deliver excellent verbal and written customer service, and participate in a rotating weekend schedule.

This is a full-time position with 40 anticipated weekly hours. The available schedules are Monday–Friday, 10:00 a.m.–7:00 p.m. CST; Tuesday–Saturday, 8:00 a.m.–5:00 p.m. CST; or Sunday–Thursday, 8:00 a.m.–5:00 p.m. CST. The pay range is $17.00–$31.30, and the position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay. Eligible benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

• At least 6 months of call center experience.
• Proficiency with MS Office, Five9, and Google Office products.
• High school diploma or GED.
• Open availability within operating hours of 7:00 a.m.–7:00 p.m. CST.

Nice To Haves

• 1 year of call center experience.
• 1 year of prior experience working with clinicians.
• At least 2 years of successful work experience with the organization is preferred.

Responsibilities

• Communicate with clinicians and members regarding schedule changes, cancellations, and other updates.
• Assist clinicians with directions, answer questions, and provide support as needed.
• Manage multiple systems simultaneously to provide efficient support.
• Maintain high availability, with a missed call rate goal of 5% or less.
• Generate, manage, and close Salesforce tickets for requests.
• Assign tickets to appropriate departments when additional assistance is needed.
• Help maintain the team’s ticket queue to ensure timely resolution.
• Participate in a rotating weekend schedule.
• Attend required onsite days in Dallas.
• Deliver excellent customer service verbally and in writing.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues and their families, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program in addition to base pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED