Clinician Support Coordinator

CVS Health•Farmers Branch, TX

9d•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This role will report to our Clinician Support Supervisor. The Clinician Support Coordinator will work with a team to supply support to clinicians working in various states over the phone and via email. The Support Coordinator is responsible for handling inbound and outbound communications regarding a variety of topics including but not limited to daily schedule changes, clinician pay, technical troubleshooting, general Signify Health policy and procedural information.

Requirements

6 months call center experience
Experience with MS Office, Five9, and Google Office products

Nice To Haves

Minimum 2 year of successful work experience with the organization is preferred

Responsibilities

Telephone clinicians and members with cancellations or changes to existing schedules
Assist clinicians with additional directions and answer questions as needed
Work in multiple systems at the same time
Available to answer all calls assuring a 5% or less missed call rate
Generate and close Salesforce tickets for all requests
Maintain the team’s queue to ensure all tickets are addressed
Submit and assign Salesforce tickets to the proper external departments, when further assistance is needed for an issue
Scheduled weekend on a rotating basis
Adherence for required onsite attendance days (Dallas)
Provide great customer service both verbally and written