Support Coordinator
About The Position
As the Support Coordinator, you will support the Company Vehicle Operations (CVO) program by providing customer service and operational assistance to program participants and internal departments. You will respond to inquiries related to vehicle ordering, program rules, and guidelines while working cross-functionally with Stellantis departments, employees, and dealerships to resolve issues and ensure compliance with program requirements. This role requires strong organizational, analytical, and communication skills to manage inquiries, track cases, and support program operations effectively.
Requirements
- Ability to read, write, and speak English.
- Must meet company background check and drug screen requirements.
- Consistent work history and attendance record.
- Five (5) or more years of customer service experience.
- Ability to multitask with strong follow-up skills.
- Strong analytical, problem-solving, and organizational skills with high attention to detail.
- Demonstrated ability to meet deadlines and achieve objectives in a fast-paced environment.
- Proficient in Microsoft Office, including Excel, Word, Outlook, PowerPoint, Access, and OneDrive.
- Ability to communicate effectively and professionally with employees at all levels.
- Proven ability to handle confidential and sensitive information with discretion.
- High School Diploma or GED required.
Nice To Haves
- Accounting experience is not required, but preferred.
Responsibilities
- Respond to email and phone inquiries regarding vehicle ordering, CVO program rules, and program guidelines.
- Support invoicing and accounting-related tasks as part of overall responsibilities.
- Pull, interpret, and analyze data to support program operations and reporting needs.
- Track and manage customer issues, including information gathering, documentation, case tracking, and escalation when necessary.
- Coordinate communication between program participants and cross-functional teams, including HR, Lapeer Road Marshaling Center, Legal, and other departments.
- Ensure program participants comply with CVO policies and program requirements.
- Work with Stellantis departments, dealerships, and other partners to identify and resolve program-related issues.
- Assist with reporting on customer issues, trends, and operational insights.
- Demonstrate strong interpersonal and communication skills while interacting with employees at all levels.
- Maintain high levels of organization and attention to detail in all tasks and case documentation.
- Utilize analytical, customer service, and problem-solving skills to address challenges effectively.
- Maintain strict confidentiality when handling sensitive program or participant information.
- Adhere to Suburban Automotive Service’s DRIVEN values and align business practices to support the SAS mission and vision.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
