Clinical Workflow Technician

FMOLHS • Baton Rouge, LA

1d

About The Position

The Clinical Workflow Technician coordinates patient care appointments and manages quality-related workflows in EPIC. The role serves as a subject matter expert and preceptor for Clinical Care Partners (CCPs), assists Quality Managers with auditing and education, participates in workflow development and special projects, and operates with a high level of autonomy under supervision. Occasional travel is required.

The technician provides in-person and virtual workflow education for new-hire CCPs, delivers focused re-education based on Quality Manager feedback and audit results, and supports consistent precepting workflows across markets. The role also assists with CCP workflow audits and reporting, supports TCM and gap reporting, and coordinates care by calling patients about appointments or follow-ups.

The position participates in workflow-development work groups, shares insight into day-to-day EPIC use, and helps evaluate opportunities to improve efficiency. It also performs workflows for one-off and special projects that support Quality Contract Thresholds.

Requirements

• Either: graduate of an accredited medical assistant program and 3 years of medical assistant experience plus 3 years of CCP experience; or, without graduation from an accredited medical assistant program, 5 years of medical assistant experience plus 3 years of CCP experience; or, graduate of an accredited LPN program and 2 years of LPN experience plus 3 years of CCP experience.
• Graduate of an accredited medical assistant program, or have 2 additional years of medical assistant experience in lieu of that education; alternatively, graduate of an accredited LPN program.
• BLS certification is required.
• Demonstrated leadership skills, including effective written and verbal communication.
• Strong computer skills, including Word, Excel, EPIC, and Microsoft Teams.

Responsibilities

• Precept Clinical Care Partners across all markets, providing in-person and virtual workflow education to new hires.
• Provide focused re-education to CCPs based on Quality Manager feedback and workflow audit results.
• Help ensure consistency in precepting workflows across markets.
• Assist Quality Managers with CCP workflow audits, including PVP, TCM, and gap reporting.
• Provide reporting support for TCMs and gap reporting.
• Coordinate care and call patients about appointments or follow-ups.
• Participate in work groups for workflow development.
• Share insights about day-to-day EPIC use and help evaluate workflow efficiency improvements.
• Perform workflows for one-off and special projects that support Quality Contract Thresholds.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed