Clinical Workflow Solution Designer
About The Position
The Clinical Workflow Solutions Engineer translates real-world clinical and operational processes into configured, pre-built workflow templates in Harmony Workflow. The role works with the Consensus product team through agile sprints to prioritize, build, and refine platform enhancements, and partners with co-design and early adopter customers to validate, adapt, and launch workflows in production. The position focuses on imaging, oncology, and post-acute referral management, including skilled nursing facilities, home care, and rehabilitation. The role collaborates closely with Product Management, Engineering, Implementation, and Customer Success, and reports to the VP of Healthcare Solutions. It also supports Sales, Marketing, and Professional Services with clinical context, workflow demonstrations, and segment-specific expertise. The position is fully remote within the U.S. and requires up to 10% travel to customer sites.
Requirements
- Bachelor's degree required.
- Three or more years of experience working in a high-volume specialty practice environment, such as medical imaging, ambulatory oncology, or cardiology.
- Direct experience with referral management, care coordination, prior authorization, or care transitions in a hospital, health system, or post-acute setting.
- Demonstrated ability to translate complex clinical workflows into structured, logical process designs, such as workflow diagrams, process maps, or configuration logic.
- Comfort working in an agile product environment, including sprint ceremonies, user stories, and iterative build-and-feedback cycles.
- Excellent communication skills and ability to engage credibly with clinicians, operational leaders, and technical product and engineering teams.
- Willingness to travel to customer sites for discovery and co-design sessions.
- Some level of clinical expertise is preferred; examples include NP, PA, or LPN.
- Must be able to sit for long periods and handle long periods of screen time.
- Reliable, high-speed internet required.
Nice To Haves
- Clinical background as an RN, NP, PA, or LPN.
- Experience with workflow automation, orchestration, or no-code/low-code configuration platforms.
- Prior experience in health IT, clinical informatics, or a solutions or implementation role at a healthcare technology company.
- Experience with Epic or other major EHRs, such as Oracle Health or Meditech, including understanding how clinical workflows interact with them.
- Experience serving as a subject matter expert supporting product development, including user research, requirements gathering, or UAT.
- Advanced degree such as an MSN, DNP, or PA-specific graduate degree, or additional certification in case management, care coordination, or informatics.
- Experience specifically in imaging or radiology operations, oncology navigation, or post-acute discharge planning.
Responsibilities
- Design and pre-build segment-specific Harmony Workflow templates for imaging, oncology, and post-acute referral management.
- Translate referral, intake, scheduling, authorization, and care-coordination processes into structured, automated workflow logic.
- Maintain reusable, configurable workflow templates that can be adapted for customers and use cases.
- Identify workflow gaps, edge cases, and exception paths, and design how they should be handled in the platform.
- Partner with the product team throughout agile sprint cycles, including backlog grooming, sprint planning, story writing, and acceptance criteria.
- Translate clinical workflow requirements into detailed user stories and acceptance criteria for engineering.
- Participate in sprint reviews and demos, providing clinical validation and feedback on Harmony Workflow features and enhancements.
- Surface high-impact workflow gaps and opportunities to help prioritize the product roadmap.
- Lead workflow discovery sessions with clinical and operational stakeholders to map current processes and design future-state workflows.
- Configure, test, and iterate on customer-specific workflow builds with implementation and engineering partners.
- Gather structured feedback from early adopters and share it with the product team to refine templates and platform capabilities.
- Represent real-world practice workflows on the HSS team and ensure design decisions reflect sound judgment and care delivery practices.
- Support Sales, Marketing, and Professional Services with clinical context, workflow demonstrations, and segment-specific expertise.
- Stay current on clinical and operational trends in imaging, oncology, and post-acute care.
- Perform other duties and responsibilities as required, assigned, or requested.
Benefits
- Annual performance bonus may be included in the total compensation package.
- Employee stock purchase plan (ESPP) may be included in the total compensation package.
- Enhanced time off packages and benefits.
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What This Job Offers
Job Type
Full-time
