Clinical Workflow Technician

FMOLHS•Monroe, LA

10d

About The Position

The Clinical Workflow Technician coordinates patient care appointments, manages quality-related workflows in EPIC, and serves as a subject matter expert and preceptor for Clinical Care Partners (CCPs). The role supports Quality Managers with auditing and education, contributes to workflow development and special projects, and works with a high level of autonomy under supervision. Occasional travel is required. The position includes precepting and educating CCPs across markets, supporting workflow audits and reporting, coordinating patient care and follow-up calls, contributing practical insight to workflow development, and performing special project workflows that support Quality Contract Thresholds. Departmental education related to reporting and payer portal use is provided within 90 days of hire; education in process improvement methodologies and workflow efficiency is provided within six months of hire.

Requirements

For applicants who graduated from an accredited medical assistant program: 3 years of medical assistant experience and 3 years of Clinical Care Partner experience.
For medical assistants who did not graduate from an accredited medical assistant program: 5 years of medical assistant experience and 3 years of Clinical Care Partner experience.
For applicants who graduated from an accredited LPN program: 2 years of LPN experience and 3 years of Clinical Care Partner experience.
Graduate of an accredited medical assistant program, or two additional years of medical assistant experience in lieu of that education; alternatively, graduate of an accredited LPN program.
BLS certification is required.
Demonstrated leadership skills, including effective written and verbal communication.
Strong computer skills, including Word, Excel, EPIC, and Microsoft Teams.

Responsibilities

Precept Clinical Care Partners in all markets.
Provide in-person and virtual workflow education for newly hired CCPs.
Provide focused re-education based on Quality Manager feedback and workflow audit results.
Help ensure consistency across markets in precepting workflows.
Assist Quality Managers with CCP workflow audits, including PVP, TCM, and gap reporting.
Provide reporting support for TCMs and gap reporting.
Coordinate patient care and call patients to schedule appointments or follow up.
Participate in work groups for workflow development.
Provide insight into day-to-day EPIC use and help evaluate opportunities to improve efficiency.
Perform workflows for one-off and special projects that support Quality Contract Thresholds.