Workflow Specialist

Ascend Federal Credit Union•Tullahoma, TN

About The Position

The Workflow Specialist monitors and coordinates the daily activities of the loan origination workflow and supports the Commercial Lending team. The role includes initiating applications, gathering financial information for application packages, advancing loan originations through the workflow, analyzing loan application and financial documentation, completing real estate evaluations for proposed and existing collateral, storing and retrieving files, and assisting portfolio management as needed. The position may also participate in assigned projects.

Requirements

Bachelor's degree in business, finance, accounting, or a related field, or an equivalent combination of relevant education, specialized training, and work experience.
1–3 years of similar or related experience.
Knowledge of internal lending policies and NCUA regulations.
High level of accuracy and attention to detail.
Effective communication skills and ability to monitor deliverable dates.
Effective organizational and analytical skills, with a high degree of computer literacy and fluency in Microsoft programs and standard spreadsheet tools.
Ability to prioritize and handle multiple projects.
Excellent verbal and written communication skills for positive and professional interactions with employees and members.
Working knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and the internet.
Valid, unrestricted driver's license.
Ability to operate, or be trained to operate, related office equipment, including a calculator, check and receipt printers, computer, scanner, telephone, and multifunction copier.
Familiarity with tax return documentation.
Familiarity with real estate automated valuation tools and software.
Regular and reliable attendance.

Responsibilities

Independently perform real estate internal evaluations and re-evaluations of collateral by analyzing market data for comparable real estate sales and determining report needs, while meeting regulatory quality, service, and production standards.
Review externally prepared commercial appraisals and collateral evaluations as assigned.
Perform exterior site visits for existing and proposed collateral properties as needed.
Adhere to USPAP, AFCU appraisal standards, and regulatory guidelines.
Work with Business Loan Advisors to validate receipt of required documentation for business and commercial loan prospects according to internal policies and procedures before submission to credit for underwriting.
Contact members as needed to obtain financial information for incomplete applications.
Initiate, maintain, and complete the origination workflow for new loan requests using the application processing system.
Review and update member group and personal profiles in the application processing system for accurate identification and contact information for new prospects, modifications, annual loan reviews, and refinances.
Forward complete application underwriting packages to credit for assignment.
Store financial and loan documentation electronically in the business shared drive and application processing system document library in a uniform and consistent manner.
Initially process electronically received financial information and maintain the document library in the loan administration system.
Assess and recommend departmental training needs related to workflow processes and procedures.
Cross-train and assist other departmental positions with tasks as needed.
Analyze data using computer technology.
Complete required annual compliance training and job-specific training as assigned.
Maintain current knowledge of regulatory compliance applicable to member business and commercial lending through ongoing training and independent study.
Read internal publications, including HUB and Possibilities.
Perform other duties as required or assigned.