Clinical Trial Management System (CTMS) Administrator

City of Hope

48d • Remote

About The Position

About City of Hope, City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas. The successful candidate: Location: Remote (any U.S. time zone) Hours: Monday–Friday, 8:00 AM – 4:30 PM (flexible) Position Summary The CTMS Administrator is responsible for the oversight and coordination of all activities related to the Clinical Trial Management System (CTMS) used in the planning, execution, and reporting of clinical trials at City of Hope. This position manages the build, configuration, and ongoing maintenance of all CTMS components—including study documents, research calendars, data collection tools, and financial modules. The CTMS Administrator collaborates closely with Clinical Research leadership, Legal, Finance, and other internal partners to ensure the system is fully implemented, compliant, and optimized for operational efficiency. This role reports to the Director of Clinical Trials and adheres to all applicable policies, Good Clinical Practices (GCP), and regulatory standards.

Requirements

• Bachelor’s degree required (Life Sciences or IT preferred).
• Minimum 3 years of experience in clinical research.
• Strong organizational skills; adaptable and detail oriented.
• Ability to work effectively with multiple internal and external stakeholders.
• Understanding of clinical research processes, workflows, and regulatory requirements.
• Excellent communication and training skills.

Nice To Haves

• Experience in an oncology research setting preferred.
• Experience working with multiple CTMS or clinical operations software systems.
• System programming experience a plus.

Responsibilities

• Lead the build, implementation, and ongoing optimization of the Clinical Trial Management System (CTMS).
• Serve as the primary resource for CTMS updates, enhancements, modifications, and system support.
• Oversee system security, user access, and compliance monitoring.
• Partner with Information Systems to identify system integrations and assess feasibility.
• Validate initial study builds and ensure consistent utilization of all system modules (study setup, calendars, data collection, budgeting).
• Collaborate with Research Finance on the financial components of the CTMS.
• Develop CTMS workflows to support recruitment, data management, billing compliance, and study oversight.
• Create and maintain policies, procedures, and standard work instructions for CTMS use.
• Generate accurate and timely reports on study activity, metrics, and financials.
• Collaborate with Revenue Cycle and Finance teams to support financial reporting and reconciliation.
• Provide end‑user training and troubleshooting as the internal CTMS subject-matter expert.

Benefits

• City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
• Each of us at City of Hope believes in and is dedicated to turning hope into reality.
• Every researcher, nurse, doctor, administrative professional or IT specialist brings his or her unique creativity and talent to the fight against cancer, diabetes and other life-threatening illnesses.
• Whether your interest is in the clinical, business, science or support service area, at City of Hope you will collaborate with the best and brightest colleagues, be challenged by engaging tasks and impact the lives of many people.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level