Clinical Training Specialist

Rogue Community Health • Medford, OR

10d

About The Position

The Clinical Training Specialist supports a patient-centered medical home by helping employees develop the knowledge and skills needed to deliver high-quality care, especially for patients who face barriers related to income, language, culture, or social circumstances. The role designs, develops, and manages clinical and operational training programs; supports onboarding, competency development, compliance training, and ongoing workforce education; and partners with clinical leaders and subject matter experts to document workflows, create training materials, and standardize processes.

The specialist manages learning systems, tracks training compliance, and supports employees throughout their training journey. Training spans medical front office, patient access and scheduling, insurance verification and referrals, medical assistants and nursing support staff, care teams, and electronic medical record workflows. The role also requires compliance with organizational policies and applicable laws and regulations, including HIPAA, OSHA, and employment laws; maintaining confidentiality and privacy; providing excellent customer service; and traveling to RCH sites as needed. Employees are assigned a primary work location upon hire, but may be reassigned to another RCH work site to support patient access and operational needs.

Requirements

• High school diploma or GED.
• At least two years of experience in healthcare operations, clinical support services, education, clinical project management, staff development, medical office administration, or a related healthcare field.
• Complete a criminal background check and pre-employment drug screen after accepting a conditional offer.

Nice To Haves

• Experience working in a healthcare environment such as a medical clinic, health center, physician practice, hospital, or FQHC.
• Learning and Development certification.
• Healthcare operations or healthcare administration certification.
• Electronic Medical Record super-user or trainer certification.

Responsibilities

• Design, develop, and manage clinical and operational training programs.
• Support employee onboarding, competency development, compliance training, and ongoing workforce education.
• Partner with clinical leaders and subject matter experts to document workflows, create training materials, and standardize processes.
• Manage learning systems, track training compliance, and support employees throughout their training journey.
• Provide training across medical front office, patient access and scheduling, insurance verification and referrals, medical assistants and nursing support staff, care teams, and EMR workflows.
• Ensure compliance with organizational policies and applicable laws and regulations, including HIPAA, OSHA, and employment laws.
• Uphold organizational values of respect, integrity, compassion, honesty, and community.
• Maintain patient and employee confidentiality and protect privacy and dignity.
• Deliver excellent customer service to patients, staff, visitors, volunteers, vendors, and other stakeholders.
• Travel to RCH sites as needed to support training and organizational needs.

Benefits

• Opportunity for a four- or five-day work week.
• Mental health paid time off of up to 10 hours per quarter.
• Generous annual PTO accrual.
• Medical, dental, and vision coverage, plus partially paid family coverage.
• No-cost employee life insurance, AD&D, short-term disability, and long-term disability.
• Holiday pay in addition to PTO.
• Rogue Rewards Benefits of up to $750 for 2026, prorated by FTE and hire date.
• Benefits eligibility requires working 20 hours per week or more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED