Clinical Operations Training Specialist

DonorConnect • Murray, UT

23h

About The Position

DonorConnect is seeking a full-time Clinical Operations Training Specialist I (COTS I) to collaborate with Learning and Organizational Development (LOD), department managers, and subject matter experts in designing clinical training and development materials. The position develops clinical instruction and programs aligned with strategic training initiatives, and researches, designs, and implements methods to educate employees and improve clinical performance and retention. The COTS I applies expertise in LOD systems, adult learning principles, DonorConnect educational methods and standards, and regulatory compliance. The role independently facilitates training programs alongside departmental leadership.

DonorConnect is a federally designated nonprofit community service organization dedicated to recovering organs and tissues for life-saving transplants. Employees are expected to embody the organization’s I CARE+ values: integrity, collaboration, accountability, respect, and expertise. Candidates must pass a comprehensive background check and drug screen.

Requirements

• At least one year of experience developing curricula, competency-based assessments, and training programs, and/or at least two years of prior clinical experience at an OPO.
• At least two years of experience within a busy Training/Learning and Development department.
• Ability to organize work, maintain accuracy and attention to detail, and balance multiple priorities and deadlines.
• Excellent interpersonal relationship and diplomacy skills.
• Flexibility and willingness to assist and train others.
• Ability to reason logically, make sound decisions, and consider alternative and diverse perspectives.
• Ability to work independently and prioritize work.
• Ability to interact with employees at all levels and personnel in hospital settings.
• Ability to maintain accurate records and comply with PHI and data integrity standards.
• Knowledge of behavioral assessment, crisis intervention, and de-escalation techniques.
• Knowledge of computer hardware and software, organ and tissue transplantation, critical care, the OR environment, and medical terminology.
• Effective oral and written communication skills.
• Ability to stand and walk for extended periods; move up to 70 pounds with or without reasonable accommodation; and stoop, squat, or bend frequently.
• Ability to work with exposure to patient elements, including communicable disease, bloodborne pathogens, and other common hazards of a clinical setting.
• Must pass a comprehensive background check and drug screen.

Nice To Haves

• Associate or bachelor's degree in nursing, or an equivalent combination of education and relevant work experience.
• Clinical or OPO experience.
• Clinical training experience.
• Prior instructional design experience.
• Obtain or be working toward CPTD, ATD, or CMF certification within the first two years in the position.
• Complete relevant continuing education courses approved by departmental leadership, such as Udemy or Alliance courses.

Responsibilities

• Collaborate with Learning and Organizational Development, department managers, and subject matter experts to design clinical training and development materials.
• Develop clinical instruction and programs aligned with strategic training initiatives.
• Research, design, and implement methods to educate employees and improve clinical performance and retention.
• Apply adult learning principles, LOD systems, DonorConnect educational methods and standards, and regulatory requirements.
• Independently facilitate training programs alongside departmental leadership.
• Maintain accurate records and comply with PHI and data integrity standards.
• Assist and train others as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree