CLINICAL TRAINING SPECIALIST

State of careers Rhode Island

2d•$83,319 - $94,319•Onsite

About The Position

This position serves the Department of Human Services goals and objectives to reduce payment error rates, improve accuracy, and case processing quality across all programs. The Clinical Training Specialist will design, develop, and deliver targeted training based on the root cause data analysis provided by the Program Integrity Team and for the implementation of agency changes (i.e. policy, system functionality, or business process changes). The role involves assessing, planning, coordinating, and implementing training programs focusing on clinical/social service topics, conducting ongoing assessment of staff training needs, implementing the core curriculum for social service staff, and recruiting, training, and supervising in-house trainers. The specialist will also develop new training programs and perform related duties as required. Work is performed under the supervision of an administrative superior with latitude for independent judgment, and the role involves planning, supervising, coordinating, and reviewing the work of technical and clerical staff, students, and in-house trainers.

Requirements

Possession of a Master’s Degree in a human service field such as Social Work, Psychology, or in a closely related major.
Employment in a state or private agency providing training of a clinical nature, and the provision of direct clinical services to clients.
Any combination of education and experience that shall be substantially equivalent to the above education and experience.
A thorough knowledge of adult learning principles.
A thorough knowledge of education principles and practices, teaching methods and the use of audio-visual aids, and the ability to apply such knowledge in the training of staff.
A working knowledge of computers from a user perspective.
The ability to conduct needs assessments and surveys of departmental training needs.
The ability to analyze surveys and develop programs to meet assessed needs.
The ability to develop audiovisual aids and other instructional materials to meet training needs.
The ability to prepare training manuals, develop course curricula, evaluation techniques, test charts or data for specialized training projects or programs.
The ability to evaluate the effectiveness of orientation or in-service training programs.
The ability to recruit and train students and in-house trainers in training methods, as well as training content of a clinical nature, including all organizing and provision of training on family assessment, interviewing, family dynamics, and working with a culturally diverse population of children and families.
The ability to communicate effectively with hostile or resistant clients.
The ability to utilize children and adolescent crisis intervention techniques, care planning, assessment, permanency planning, tenets, cultural issues, intervention skills, depression and suicidal dynamics, abuse dynamics, separation and loss, substance abuse, mental illness, risk assessment and supervisory skills.
The ability to develop, coordinate and implement clinical training programs.
The ability to implement an extensive core curriculum for social service providers involving material of a clinical and specialized nature.
The ability to prepare reports including findings, conclusions and recommendations.
The ability to communicate effectively with groups and individuals.
The ability to establish and maintain good working relationships with departmental staff.
Employment eligibility validated through E-Verify.

Nice To Haves

High level to expert Human Services skill and/or knowledge including the Departments programs, policy, and procedures, as well as the integrated eligibility system functionality.
5+ years of DHS work experience, with 2+ years of all program case processing or oversite.
Proficiency in effectively applying program policy and federal regulations that result in accurate benefit eligibility.
Proficiency in case processing and review in the RI Bridges integrated eligibility system, and utilizing other interfaces and portals contracted by the department to ensure accurate determination of benefit eligibility.
Advanced ability to use technology including facilitating training and meetings via Zoom and utilizing Microsoft 365 Office Suite effectively.
Some to mid-level skills and/or knowledge of adult learning and training methods, principles, and techniques.
Integrates training theory and techniques into all training programs that engage participants meaningfully.
Leads and guides others to develop new skills and knowledge that will enhance their work.
Delivers training in accordance with the training needs/goals defined by the organization.
Identifies learning objectives, prepares training materials, and provides instruction in an assigned subject area; may be assigned to develop a training program for a specific training topic.
Leads or supports other Clinical Training Specialist in conducting virtual or in-person training.
Comfortable with working 50% of time in leading or supporting training; and 50% of the time engaged in curriculum development activities (i.e., policy research, system practice, and meetings).
Deliver training via various platforms (i.e., classroom and on-line facilitation).
Able to develop training on digital learning platforms (i.e., learning management system and power point recording).
High level of skills and/or ability to develop plans to achieve goals and objectives and meet project deadlines.
Able to use time effectively and efficiently to meet goals.
Able to prioritize work to complete tasks on time.
Able to set goals.
Able to manage schedule.
Able to plan, organize, and manage projects from start to finish.
Able to adjust schedule quickly to meet the needs of the organization and team.
High level of interpersonal and communication skills.
Communicates information to groups and delivers training programs to the identified audience.
Clearly and concisely relays information written and orally to groups to ensure they understand the information and the message.
Listens and responds appropriately to others.
Clearly and concisely convey information in writing (i.e., emails, training material, etc.) and verbally.
Able to practice active listening.
Maintain training schedules that are accurate and are communicated to training participants accurately.
Able to resolve conflict.
Able to communicate with DHS staff clearly and concisely at all levels.
Able to receive and provide constructive criticism when working on collaborative projects with team members and others throughout the organization.

Responsibilities

Assess, plan, coordinate and implement training programs focusing on clinical/social service topics.
Conduct ongoing assessment of staff training needs specific to clinical and social service topical areas.
Implement the core curriculum for social service staff.
Recruit, train and supervise the work of in-house trainers who implement training programs on clinical and social service topics.
Develop new training programs.
Conduct and/or oversee on-site training events at regional locations.
Implement an extensive and highly specialized clinical core curriculum for all social service staff.
Conduct needs assessment to determine training needs and implement revision of training programs.
Evaluate training programs.
Prepare or procure training materials such as manuals, tests, charts or data for specific training projects or programs.
Develop training methods and techniques for implementation of new training programs.
Conduct research on training programs and literature searches to aid in the development of training programs.
Schedule training activities.
Staff advisory committees on training.
Conduct clinical and social service focused training sessions and programs, or arrange for specialists to conduct such training sessions.
Attend staff meetings and acquaint supervisors and department staff with proposed training plans or departmental policies.
Prepare special reports on training programs, progress reports and other as required.
Design, develop, and deliver targeted training based on root cause data analysis and for the implementation of agency changes.