Clinical Team Assistant

Alliance Medical Center Inc.•Healdsburg, CA

5d•$30 - $32•Onsite

About The Position

The Bilingual Clinical Team Assistant (CTA) provides non-clinical patient care coordination, documentation, communication, and workflow support to nursing and care teams. Reporting to the Lead Nurse, the CTA supports efficient clinical operations, timely patient follow-up, and a high-quality, patient-centered experience. This position is expected to work onsite and not remotely.

Requirements

High school diploma or GED required.
At least one year of experience in a healthcare or clinic setting required.
Bilingual written and oral English and Spanish required.
Completion of a medical assistant program with certification required.
Current CPR certification required.
Knowledge of medical office systems and terminology, including electronic health records.
Strong organizational and communication skills.
Ability to prioritize tasks and work effectively as part of a care team in a fast-paced environment.
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
Cultural humility and professionalism when interacting with diverse populations.
Ability to maintain patient confidentiality and adhere to HIPAA guidelines.

Nice To Haves

Associate degree or post-secondary education preferred.

Responsibilities

Coordinate and document patient services, including referrals, prior authorizations, and communication with external partners such as specialists, pharmacies, and labs.
Manage refill requests by updating pharmacy and provider information and ensuring appropriate routing and documentation.
Assist with care gap reporting and follow-up, including overdue labs, immunizations, and mammograms, to support panel management and quality initiatives.
Communicate with patients as needed about scheduling, test-result follow-up, or health education materials, in accordance with clinical protocols.
Scan, fax, and upload medical records and documentation into the electronic health record.
Coordinate case management tasks under the guidance of the Lead Nurse, including patient outreach and support with Durable Medical Equipment (DME), IHSS coordination, Radiology Prior Authorizations, or community services.
Support panel reassignment processes and patient communication related to provider transitions.
Monitor documentation workflows and follow up with team members to ensure tasks are completed on time.
Participate in clinic meetings and continuous quality improvement (CQI) initiatives as assigned.
Demonstrate excellent communication, organization, and collaboration within the care team.
Perform other duties as assigned.