Clinical Team Assistant (CTA)

Care Synergy•Denver, CO

7d•$20 - $24

About The Position

The Clinical Team Assistant (CTA) facilitates communication among clinical teams and supports daily departmental functions and problem resolution. The role provides clerical and administrative support to clinical managers and helps ensure quality patient and family care by serving as a resource on applicable hospice rules and regulations. The CTA supports clinical hospice, palliative, and home health teams; coordinates staff schedules and patient-related visits; helps with timecard review, data collection, reporting, and meeting preparation; and handles communications, records, equipment requests, and medical supply ordering and inventory. The position requires strong organization, time management, prioritization, customer service, and sound judgment in a busy setting with frequent interruptions. The role is based in Denver, Colorado, and is full-time, Monday through Friday, 8 a.m. to 5 p.m.

Requirements

High school diploma.
2–4 years of experience providing clinical administrative support, including staffing and scheduling processes.
Ability to lift and carry a minimum of 30 pounds.

Nice To Haves

Postsecondary training or education preferred.

Responsibilities

Facilitate and coordinate clinical team communication and support daily departmental functions and problem resolution.
Protect confidentiality and contribute to the organization’s vision and mission.
Provide customer service and support clinical hospice, palliative, and home health teams, patients, and family members, including complaint intervention, service recovery, and care requests.
Coordinate daily and weekly CNA scheduling, PTO and sick-call coverage, holiday coverage, monthly schedules, weekend-day utilization tracking, and daily on-call and after-hours schedules.
Assist the Manager with timecard reviews, absenteeism monitoring, and review of PTO availability when requested.
Track upcoming CTI and Face-to-Face (F2F) needs and schedule visits with the appropriate MDs or NPs, coordinating with palliative team members for shared providers.
Provide clerical and administrative support to the Clinical Manager, including preparing and organizing meeting materials, assisting with assignment of new patients to clinicians, generating reports, answering phones, typing letters, updating mailboxes, and processing faxes.
Support data collection and report creation related to team functions; accurately track and transcribe information such as productivity, mileage audits, and unverified documentation.
Process equipment requests and orders, assess whether requests are appropriate, communicate with durable medical equipment (DME) companies, and notify vendors of equipment pickups.
Order DME and medical supplies based on par levels and specialty needs; respond to requests, research specialty products, maintain patient-use records, prepare supplies, and coordinate delivery or pickup.
Use barcode scanning to track supply-room items and inventory; stock supply rooms and provide reports to internal and external customers.
Use standard office equipment, including computers, copiers, and fax machines.
Facilitate patient information flow and communication, using sound judgment to route telephone calls to the appropriate clinician.
Participate in other task forces or committee work as assigned.

Benefits

Employer pays over 90% of employee medical premiums in some plans.
Health Savings Account with employer funding of $1,000 for single coverage and $2,000 for family coverage.
Healthcare benefits effective on the first day of the month following hire.
Extensive paid time off: 17 days in the first year for full-time team members.
Seven paid holidays and an additional floating holiday.
403(b) retirement plan with employer match of 50% up to 8% of total compensation.
Company-paid life and AD&D insurance.
Education reimbursement program.
Clinical career ladders.
Certification pay.
Team member referral program.
Team member service awards.
Early wage access.
Legal and identity protection.
Leadership development training programs.
Career and logo wear.
Two free, confidential benefit programs designed to provide support with logistical and financial problems.
Mileage and expense reimbursement at $0.625 per mile.
Overtime pay, based on position, schedule, and/or availability.