Clinical Systems Training Specialist, Praxis Health

Praxis Health•Oregon, OR

2d•Hybrid

About The Position

Praxis Health is seeking a Clinical Systems Training Specialist to build and deliver education that helps clinic staff and providers work effectively in the organization’s clinical systems, initially focusing on the Oracle Health EHR implementation. The role combines designing training content and materials with delivering training directly to end users. The specialist works closely with the Clinical Systems Manager and coordinates with Directors of Operations, RLCMs, and Regional Clinic Provider Leads on training schedules and workflow readiness. The position is hybrid, typically with three days per week in the Lake Oswego office; some weeks require additional office days. The regular schedule is Monday through Friday, 8:00 AM–5:00 PM. Praxis Health is a family of medical groups providing community-based healthcare throughout Oregon. Its clinics emphasize high-quality care, advocacy for patients, and a collaborative culture. Praxis describes itself as a collection of nimble groups and clinics that can adapt to industry and patient needs, and reports serving Oregon communities for over 50 years.

Requirements

3 to 5 years of experience in training or education in a clinical or healthcare setting.
Experience training clinical or healthcare staff on an EHR or other clinical system.
Demonstrated ability to design training curriculum and materials tailored to different roles, rather than only delivering existing content.
Experience developing and maintaining supporting training materials such as quick reference guides and job aids.
Ability to coordinate training schedules with operational stakeholders across multiple sites or regions.
Experience building or establishing a training program from the ground up that has remained durable through subsequent system or organizational changes.
Strong communication and facilitation skills, with the ability to adapt teaching style to different roles and levels of comfort with technology.
Organizational skills to manage a training schedule across multiple clinics and regions.
Ability to identify recurring issues that indicate a training need versus a system issue.
Ability to gather and incorporate feedback from training sessions to improve future sessions and materials.

Nice To Haves

Experience with Cerner or Oracle Health.
Exposure to AI tools in a healthcare setting; experience training staff on AI scribes or ambient documentation is a plus.
Experience supporting EHR go-lives, including at-the-elbow support.
Experience training staff across multiple clinics, sites, or regions.
Familiarity with instructional design principles or adult learning methods.

Responsibilities

Use Oracle Health resources to develop clinical systems training curriculum and materials tailored to different clinic roles, including providers, front desk staff, and clinical staff.
Deliver live training sessions for clinic staff and providers, both in person and virtually.
Develop and maintain quick reference guides, job aids, and other supporting training materials.
Support Oracle Health EHR go-live and cutover activities, including at-the-elbow support during go-live periods.
Identify training gaps by working with clinic staff, providers, and Clinical Systems Specialists to distinguish recurring training needs from system issues.
Develop and deliver training on new technology and system updates, working with Clinical Systems Specialists to translate technical changes into end-user education.
Design and adapt training for AI-enabled clinic tools, including ambient documentation and AI scribes, as adoption changes clinical workflows and documentation practices.
Coordinate training schedules with Directors of Operations and RLCMs to minimize disruption to clinic operations.
Gather and incorporate feedback from training sessions to improve future sessions and materials.
Champion innovative training approaches, tools, and methods to make clinical systems education more effective.
Partner with Clinical Revenue Cycle, Population Health, Consumer Experience, and other departments to provide continuing education to end users as appropriate.
Help build a durable training program that can adapt to future system updates, workflow changes, and organizational growth beyond the initial Oracle Health rollout.