Applied Systems Training Specialist

Higginbotham•Fort Worth, TX

10d

About The Position

The Employee Benefits Applied Systems Training Specialist administers, optimizes, implements, and continuously improves systems and operational workflows supporting Employee Benefits through Applied Systems. The role develops and delivers training for Employee Benefits staff on Applied Systems Epic functionality and workflows, creates onboarding curriculum and training resources, maintains current documentation, evaluates training effectiveness, and provides coaching and troubleshooting support to end users. The specialist partners with Employee Benefits leadership to identify training needs and helps monitor whether account manager and coordinator employees follow training and system standards. The specialist serves as a subject matter expert for Applied Systems Epic, maintaining knowledge of its functionality, configuration, workflows, policy types, forms, fields, reporting requirements, and enhancements. The role participates in testing and validation, communicates changes and operational impacts, identifies system and workflow improvement opportunities, supports system configurations, and advises users on appropriate setup and functionality. The role also leads and supports Epic implementation, conversion, and go-live initiatives for Employee Benefits and related functions. Responsibilities include supporting post-acquisition integration, validating converted data, aligning workflows, providing post-go-live support, monitoring implementation outcomes, resolving issues, and identifying opportunities to stabilize and improve processes.

Requirements

Undergraduate degree.
At least 2 years of systems training experience.
Proficiency with Microsoft Office Suite.
Ability to lift 25 pounds.
Ability to repeatedly use sight to read documents and computer screens.
Ability to repeatedly use hearing and speech to communicate by telephone and in person.
Ability to perform repetitive hand movements, including keyboarding, writing, and 10-key use.
Ability to walk, bend, sit, reach, and stretch in all directions.

Nice To Haves

Applied Epic Systems experience.

Responsibilities

Develop and deliver Applied Systems Epic training programs for Employee Benefits staff.
Design new-hire onboarding and system training curriculum for Employee Benefits users.
Create and maintain training materials, job aids, quick-reference guides, and system-process documentation.
Conduct training sessions, workshops, and refresher courses as system functionality and workflows evolve.
Evaluate training effectiveness and adjust programs based on user feedback and performance outcomes.
Assist in developing monitoring systems to ensure account managers and coordinators perform according to training and system standards.
Provide one-on-one coaching and troubleshooting support to end users.
Partner with Employee Benefits leadership to identify training needs and skill gaps.
Serve as a subject matter expert for Applied Systems Epic and maintain advanced knowledge of its functionality and configuration.
Participate in testing and validation of new functionality and communicate system changes and operational impacts to stakeholders.
Evaluate Epic functionality and identify system limitations, data inconsistencies, workflow gaps, and opportunities for improvement.
Support the development and maintenance of policy types, departments, forms, workflows, servicing structures, and other system configurations.
Validate system functionality and configuration changes before implementation and advise users on appropriate system setup.
Lead and support Epic implementation, conversion, and go-live initiatives for Employee Benefits and related business functions.
Support post-acquisition integration, including system conversion, data validation, workflow alignment, and operational transition.
Review converted data for discrepancies and accuracy in Epic.
Provide post-go-live support, monitor implementation outcomes, resolve system or workflow issues, and identify stabilization and process-improvement opportunities.