Clinical Support Specialist - Full Time

Affinity Hospice•Madison, AL

About The Position

Affinity Hospice is seeking a Clinical Support Specialist to provide direct and comprehensive administrative support to the hospice interdisciplinary group (IDG) clinical team. The role includes clinical records management, scheduling, quality assurance activities, and assistance with IDG documentation. The specialist oversees clinical records functions and systems, supports regulatory compliance and confidentiality, coordinates records audits and physician-order follow-up, and supervises clinical records team members. The role also provides scheduling support and coordinates assignments with clinical, administrative, and leadership teams to address patient and family needs as set out in the Plan of Care and IDG.

Requirements

Diploma or degree in a healthcare-related field from an accredited college or university, or the international equivalent.
At least one year of experience in clinical records management.
Knowledge of information systems.

Nice To Haves

Experience in hospice care operations.
Accredited Records Technician Certification.

Responsibilities

Oversee daily clinical records functions, including developing and implementing clinical records policies.
Ensure clinical record systems comply with state, federal, and ACHC regulations.
Maintain knowledge of state, federal, and ACHC documentation regulations and serve as a resource for organization personnel.
Safeguard clinical records by implementing control procedures for open and closed records.
Protect patient and organizational confidentiality through effective control measures and direct supervision of clinical records.
Provide authorized users with copies of clinical records in accordance with policy.
Conduct administrative record audits upon patient discharge and submit records to the Clinical Manager for clinical review.
Track aged, unsigned physician orders and send second and third requests to overdue physicians.
Follow up with seriously overdue physicians through calls or in-person visits.
Supervise use of the clinical records information system and maintain expertise in its functions, upgrades, and enhancements.
Recruit, train, and manage clinical records team members.
Oversee the clinical records team to ensure accurate and timely filing and retrieval of records.
Provide direct support and assistance for scheduling activities as assigned.
Collaborate with clinical, administrative, and leadership teams to coordinate and communicate scheduling assignments in line with patient and family needs outlined in the Plan of Care and IDG.
Perform other clinical support duties assigned by management to support department goals and initiatives.