Clinical Support Specialist - Full Time

Affinity Hospice•Madison, AL

About The Position

Affinity Hospice is seeking a Clinical Support Specialist to provide direct and comprehensive administrative support to the hospice interdisciplinary group (IDG) clinical team. The role supports medical records management, scheduling, quality assurance activities, and IDG documentation. The specialist oversees clinical records functions and systems, helps ensure regulatory compliance and confidentiality, and coordinates with clinical, administrative, and leadership teams to support patient and family needs.

Requirements

Diploma or degree in a healthcare-related field from an accredited college or university, or international equivalent.
At least one year of experience in clinical records management; hospice care operations experience is preferred.
Knowledge of information systems is required.

Nice To Haves

Accredited Records Technician Certification is preferred.
Experience in hospice care operations is preferred.

Responsibilities

Oversee daily clinical records functions, including developing and implementing clinical records policies.
Ensure clinical record systems comply with state, federal, and ACHC regulations.
Maintain knowledge of state, federal, and ACHC documentation regulations and serve as a resource for organization personnel.
Safeguard open and closed clinical records through control procedures and maintain patient and organizational confidentiality.
Provide authorized users with copies of clinical records in accordance with policy.
Conduct administrative record audits upon patient discharge and submit records to the Clinical Manager for clinical review.
Track aged, unsigned physician orders and send second and third requests to overdue physicians.
Follow up with seriously overdue physicians by phone or in-person visits.
Supervise use of the clinical records information system and maintain expertise in its functions, upgrades, and enhancements.
Recruit, train, and manage clinical records team members.
Oversee the clinical records team to ensure accurate and timely filing and retrieval of records.
Provide direct support and assistance for scheduling activities as assigned.
Collaborate with clinical, administrative, and leadership teams to coordinate and communicate scheduling assignments aligned with patient and family needs in the Plan of Care and IDG.
Perform other assigned clinical support duties to support department goals and initiatives.