Clinical Support Services Assistant

Northwell•Mount Sinai, NY

5h•$24 - $32

About The Position

The Clinical Support Services Assistant helps coordinate visits between patients and clinicians. The role schedules procedures, delivers instructions, assists with the acquisition, transcription, and distribution of clinical requests for service, and receives patients. The assistant supports patient scheduling and visit preparation, helps clinicians with clinical observations and information using relevant software, and coordinates information among clinicians, facilities, patients, and other key personnel. The position also supports specimen handling, supply management, quality control, and patient satisfaction.

Requirements

High school diploma or equivalent.
0–1 years of relevant experience.

Responsibilities

Assist with patient scheduling, including confirming and coordinating appointments and providing technical support for patient visits.
Maintain the confidentiality of patient information and medical records.
Prepare laboratory requisitions; label, prepare, and store samples according to laboratory specifications; and ensure specimens are collected by the appropriate laboratory courier.
Collect and organize supplies and restock work areas.
Review and restock crash cart supplies, routinely record or log them as directed, and inform team leaders about expired emergency drugs.
Assist team leaders with ordering and purchasing office supplies.
Assist clinicians and patients and ensure patients and processes are prepared.
Assist clinicians with clinical observations and information using relevant software.
Coordinate information among clinicians, facilities, patients, and other key personnel.
Collaborate with team leaders to ensure quality control measures are addressed.
Enhance the patient experience and work toward patient satisfaction.
Perform related duties as required.