Clinical Support Rep - TEMPORARY - Non-Benefitted

Loma Linda • Loma Linda, CA

5d • $18 - $26

About The Position

The Clinical Support Representative anticipates and meets the needs of patients, Loma Linda University Health staff, and the public. The role follows established guidelines to receive and respond to patient questions, comments, and complaints; obtains demographic, insurance, and guarantor information for registration; and schedules appointments and enters data into LLUMC electronic systems to maintain complete and accurate accounts. Using PACS or OncoChart knowledge, the representative matches images or documents from other facilities to LLU patients. The position also draws on prior X-ray knowledge to answer non-medical questions or transfer them to appropriate medical staff, and performs other duties as needed.

Candidates must understand and embrace the mission, purpose, and identity of Loma Linda University Health and its affiliated entities, a faith- and values-based Christian institution.

Requirements

• High school diploma or GED.
• At least two years of customer service or related experience.
• Knowledge of Radiology Operations or Radiation Therapy Operations and X-ray types and procedures.
• Ability to read, write legibly, and speak English with professional quality.
• Ability to use a computer, printer, and software necessary for the position, including Word, Excel, Outlook, and PowerPoint.
• Ability to operate and troubleshoot basic office equipment required for the position.
• Ability to communicate positively, effectively, and professionally with others; work calmly and courteously under pressure; collaborate; and accept direction.
• Ability to communicate effectively in English in person, in writing, and by telephone.
• Ability to think critically, manage multiple assignments, organize and prioritize workload, problem-solve, recall information accurately, and pay close attention to detail.
• Ability to work independently with minimal supervision.
• Ability to distinguish colors as necessary, hear sufficiently for conversation and workplace sounds, and see adequately to read computer screens and necessary documents.

Nice To Haves

• Experience in a healthcare setting.
• Medical terminology or related experience.

Responsibilities

• Anticipate and meet the needs of patients, LLUH staff, and the public.
• Receive and answer patient questions, comments, and complaints according to established guidelines.
• Obtain patient demographic, insurance, and guarantor information needed for registration.
• Schedule patient appointments and enter information into LLUMC electronic systems, ensuring complete and accurate accounts.
• Use PACS or OncoChart to match images or documents from other facilities to LLU patients.
• Use X-ray knowledge to answer non-medical questions or transfer them to appropriate medical staff.
• Perform other duties as needed.

What This Job Offers

• Education Level: High school or GED