Fleet Services Coordinator Part-Time - Non- Benefitted

Hanover County Government•Ashland, VA

14h

About The Position

The Fleet Services Coordinator is a skilled technical position and the main customer service contact for Hanover County’s General Services Fleet Division. The coordinator serves customers of the Automotive, School Bus, and Heavy Diesel Emergency Vehicle shops and acts as a liaison between the Fleet Division and the ECC Radio Shop. The role involves managing customer requests and concerns, coordinating service activities, and supporting the operation of the fleet facility. The position reports to the Assistant Fleet Manager and supervises assigned staff.

Requirements

High school diploma or equivalent, with at least five years of related experience, or an equivalent combination of education, experience, and/or training sufficient to demonstrate the required knowledge, skills, and abilities.
Thorough knowledge of the automotive service and repair trade.
Comprehensive knowledge of the operations and systems characteristics of automobiles and light trucks.
Ability to multitask, plan, organize, and schedule work for skilled technicians in a fast-paced service-writer environment.
Good organizational and communication skills.
Basic computer skills, including the ability to use a computer keyboard and mouse.
Obtain a valid Commonwealth of Virginia driver’s license within 30 days of employment to be eligible to operate a county vehicle.
Pass a criminal records check, including fingerprints.
Wear the employer-provided uniform, including approved safety equipment.

Responsibilities

Operate the Fleet Division customer service counter.
Open or close the fleet facility for business each day.
Greet customers for the Automotive, School Bus, and Heavy Diesel Emergency Vehicle shops.
Act as a liaison between the Fleet Division and the ECC Radio Shop.
Receive customer phone calls and schedule service appointments based on customer needs.
Record and resolve customer problems and complaints, or notify appropriate Fleet Services staff.
Open work orders in the computerized fleet management system and route them to the appropriate service section.
Advise customers of vehicle problems and notify them when vehicles are ready for pickup.
Maintain vehicle service files.
Prepare reports as needed.
Perform related work as assigned.
Supervise assigned staff.